| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 1.02 MB | Adobe PDF |
Authors
Advisor(s)
Abstract(s)
As organizações empresarias têm mais do que nunca de lidar eficazmente com uma envolvente
externa que é volátil, incerta, complexa e ambígua. Esta envolvente induz a necessidade de as
organizações realizarem alterações na sua estrutura, que analisam com cada vez maior
relevância a respetiva agilidade, estando este conceito relacionado com a capacidade de
antecipação e de rápida resposta às alterações externas.
O setor da saúde possui uma elevada complexidade e um considerável grau de incerteza, tendo
em conta que possui múltiplas varáveis que afetam o seu modo de funcionamento. Vários
estudos identificaram certos fatores que aumentam a qualidade da prestação de cuidados de
saúde, curiosamente, esses mesmos fatores estão presentes e são potenciados nas equipas
autogeridas.
O presente estudo permitiu analisar a prevalência, em equipas constituídas por profissionais de
saúde, de comportamentos característicos de equipas autogeridas, nomeadamente:
adaptabilidade, processos centrados no doente, responsabilidade partilhada e melhoria
contínua. Um segundo objetivo deste estudo consistiu em verificar se a presença destas
características impacta de forma significativa na perceção de eficácia na prestação de cuidados
de saúde.
A partir da aplicação de dois questionários, verificou-se que os profissionais de saúde,
pertencentes à amostra do presente estudo, concordam parcialmente com a presença das
seguintes características no decorrer da sua prática profissional: adaptabilidade, processos
centrados no doente e responsabilidade partilhada. Foi ainda possível verificar que, para a
amostra do presente estudo, as características: processos centrados no doente, responsabilidade
partilhada e melhoria contínua, são relevantes para a perceção de eficácia na prestação de
cuidados de saúde.
Companies face nowadays a context known to be volatile, uncertain, complex, and ambiguous. This context induces the necessity of changing the organizational structure of some companies, that give now more relevance to the company’s agility, as this concept is related to the anticipation of changes in the environment and the capability to quickly answer to those external alterations. The health sector operates in a very complex and uncertain environment, taking into account that it is directly affected by several variables. Several studies identified certain factors which increase the quality of the healthcare services provided, curiously, some of those factors are part of and are enhanced in self-managed teams. This study analyzed the prevalence, in teams composed by health professionals, of behaviors associated with the characteristics of self-managed teams, namely: adaptability, patientcentered processes, shared responsibility, and continuous improvement. A second goal of this paper was to verify whether the presence of these characteristics significantly impacts the perception of effectiveness in healthcare services. Based on the application of the two questionnaires, it was found that the health professionals belonging to the sample of this study, partially agree with the presence of the following characteristics during their professional practice: adaptability, patient-centered processes, and shared responsibility. It was also possible to verify that, for the sample of this study, the following characteristics: patient-centered processes, shared responsibility and continuous improvement are relevant to the perception of effectiveness in healthcare services, which should be promoted in teams composed by health professionals.
Companies face nowadays a context known to be volatile, uncertain, complex, and ambiguous. This context induces the necessity of changing the organizational structure of some companies, that give now more relevance to the company’s agility, as this concept is related to the anticipation of changes in the environment and the capability to quickly answer to those external alterations. The health sector operates in a very complex and uncertain environment, taking into account that it is directly affected by several variables. Several studies identified certain factors which increase the quality of the healthcare services provided, curiously, some of those factors are part of and are enhanced in self-managed teams. This study analyzed the prevalence, in teams composed by health professionals, of behaviors associated with the characteristics of self-managed teams, namely: adaptability, patientcentered processes, shared responsibility, and continuous improvement. A second goal of this paper was to verify whether the presence of these characteristics significantly impacts the perception of effectiveness in healthcare services. Based on the application of the two questionnaires, it was found that the health professionals belonging to the sample of this study, partially agree with the presence of the following characteristics during their professional practice: adaptability, patient-centered processes, and shared responsibility. It was also possible to verify that, for the sample of this study, the following characteristics: patient-centered processes, shared responsibility and continuous improvement are relevant to the perception of effectiveness in healthcare services, which should be promoted in teams composed by health professionals.
Description
Keywords
Equipas autogeridas Agile Profissionais de saúde Saúde Adaptabilidade Self-managed teams Healthcare workers Health Adaptability