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Os centros de serviços partilhados têm crescido de forma bastante significativa em Portugal. Este crescimento é justificado, por um lado por organizações nacionais que têm adotado modelos de gestão baseados em centros de serviços partilhados e, por outro lado, por organizações internacionais que têm criado ou deslocalizado os seus centros para o nosso país. Portugal demonstra ser o alvo de diversas implementações e espera-se que este progresso se mantenha por mais anos. O setor tem adquirido grande dimensão a nível estratégico para a economia do país pela criação de emprego e promoção do desenvolvimento de infraestruturas ao ponto de significar cada vez mais da riqueza gerada. A nível europeu, Portugal é o país que mais cresceu em número de implementações e em número de empregos criados.
No entanto, apesar da atratividade do país para este tipo de centros, a literatura existente sobre a temática é principalmente internacional. Os estudos nacionais existentes são realizados por consultoras e maioritariamente de base estatística. Não se conhecem estudos empíricos realizados a organizações que reflitam sobre o que na literatura internacional são consideradas as variáveis chaves para conhecer este fenómeno.
Assim sendo, o presente trabalho apresenta uma primeira proposta de um inquérito que sistematiza as perguntas que parecem relevantes por forma a serem aplicadas à realidade portuguesa.
The shared services centers have grown in a pretty significant way in Portugal. This growth is justified, on one hand by the national organizations that have been adopting management models based on the shared services centers and, on the other hand, by international organizations that have created or displaced their centers to our country. Portugal appears to be the target of innumerous implementations and it’s hoped that this progress stays on for many years. The sector has been acquiring a huge dimension in statistical terms to the economy of the country by the employment vacancies created and the promotion of the infrastructure development to the point it means more and more wealth generated. At an european level, Portugal is the country that has grown the most in terms of number of implementations and employment vacancies created. However, despite the attractiveness of the country to this type of centers, the existent literature about the theme is mainly international. The national studies existent are performed by consultancy firms and mainly with a statistical basis. There aren’t any known empiric studies performed to organizations that reflect about what in international literature are considered the key variables to know this phenomenon. Therefore, the present task features a first proposal of an inquiry that systematizes the questions that seem relevant in order to be applicable to the Portuguese reality.
The shared services centers have grown in a pretty significant way in Portugal. This growth is justified, on one hand by the national organizations that have been adopting management models based on the shared services centers and, on the other hand, by international organizations that have created or displaced their centers to our country. Portugal appears to be the target of innumerous implementations and it’s hoped that this progress stays on for many years. The sector has been acquiring a huge dimension in statistical terms to the economy of the country by the employment vacancies created and the promotion of the infrastructure development to the point it means more and more wealth generated. At an european level, Portugal is the country that has grown the most in terms of number of implementations and employment vacancies created. However, despite the attractiveness of the country to this type of centers, the existent literature about the theme is mainly international. The national studies existent are performed by consultancy firms and mainly with a statistical basis. There aren’t any known empiric studies performed to organizations that reflect about what in international literature are considered the key variables to know this phenomenon. Therefore, the present task features a first proposal of an inquiry that systematizes the questions that seem relevant in order to be applicable to the Portuguese reality.
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Palavras-chave
Centros de serviços partilhados Modelos e estruturas organizacionais Mudança organizacional Shared services centre Models and organizational structures Organizational change