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Abstract(s)
Objetivo: Estudar a satisfação dos utentes da Clínica Dentária Universitária da
Universidade Católica Portuguesa - Centro Regional Viseu. Materiais e Métodos:
Foi realizado um estudo quantitativo descritivo, correlacional com foco transversal. O
instrumento de recolha de dados foi a Escala da Satisfação do Utente com a
Medicina Dentária de autoria de Frade (10)
, que contém 6 componente de avaliação
da satisfação: obtenção de consulta; secretariado; sala de espera; clínica; médico
dentista; custo. O estudo de confiabilidade, de validade de conteúdo e de validade
da Escala revela um alfa de Cronbach global de 0,800. O item 3 da categoria
“Clínica”, “Existe um grande Tempo de espera para fazer testes/raio”, foi eliminado
por apresentar um alfa de Cronbach abaixo dos valores aceitáveis e que fazia baixar
o alfa de Cronbach global, ficando a escala constituída por 30 itens. Resultados: A
amostra é constituída por 116 utentes, maioritariamente feminina (56,0%), com uma
média etária de 46,53±18,53 anos (variância de 19 e 80 anos), prevalecendo os
pacientes que vão à consulta de 6 em 6 meses (38,8%) e 1 vez por ano (31,9%). Os
dados descritivos das 6 componentes da satisfação indicam um grau mais elevado
para a componente Médico Dentista, com uma média de 55,28±7,53 (variação de
36-65), seguindo-se a satisfação em relação à obtenção de consulta, com uma
média de 18,51±1,69 (variação de 14-20). Constatou-se diferença estatisticamente
significativa na componente custo (p=0,005), sendo os pacientes cujo propósito da
consulta foi a destartarização que pontuaram mais. Conclusões: Decorrente do
estudo efetuado constatou-se, na globalidade, que os pacientes revelam satisfação
em relação à Medicina Dentária, tendo em conta as variações registadas.
Objective: To study the satisfaction of users of the University Dental Clinic of the Catholic University of Portugal - Centro Regional Viseu. Materials and Methods: A descriptive, correlational, cross-sectional quantitative study was carried out. The data collection instrument was the User Satisfaction Scale with Dental Medicine, authored by Frade (10) , which contains 6 satisfaction assessment components: obtaining an appointment; secretariat; waiting room; clinic; dentist doctor; cost. The study of reliability, content validity and validity of the Scale reveals a global Cronbach's alpha of 0.800. Item 3 of the category "Clinic", "There is a long waiting time to do tests/radius", was eliminated for presenting a Cronbach's alpha below acceptable values and lowering the global Cronbach's alpha, with the scale being constituted by 30 items. Results: The sample consists of 116 users, mostly female (56.0%), with a mean age of 46.53±18.53 years (variance between 19 and 80 years), with a prevalence of 6 patients attending the consultation. in 6 months (38.8%) and once a year (31.9%). The descriptive data of the 6 satisfaction components indicate a higher degree for the Dentist component, with an average of 55.28±7.53 (range 36-65), followed by satisfaction in relation to obtaining an appointment, with a mean of 18.51±1.69 (range 14-20). There was a statistically significant difference in the cost component (p=0.005), with the patients whose purpose of the consultation was scaling who scored the most. Conclusions: As a result of the study carried out, it was found, overall, that patients show satisfaction in relation to dentistry, taking into account the variations recorded.
Objective: To study the satisfaction of users of the University Dental Clinic of the Catholic University of Portugal - Centro Regional Viseu. Materials and Methods: A descriptive, correlational, cross-sectional quantitative study was carried out. The data collection instrument was the User Satisfaction Scale with Dental Medicine, authored by Frade (10) , which contains 6 satisfaction assessment components: obtaining an appointment; secretariat; waiting room; clinic; dentist doctor; cost. The study of reliability, content validity and validity of the Scale reveals a global Cronbach's alpha of 0.800. Item 3 of the category "Clinic", "There is a long waiting time to do tests/radius", was eliminated for presenting a Cronbach's alpha below acceptable values and lowering the global Cronbach's alpha, with the scale being constituted by 30 items. Results: The sample consists of 116 users, mostly female (56.0%), with a mean age of 46.53±18.53 years (variance between 19 and 80 years), with a prevalence of 6 patients attending the consultation. in 6 months (38.8%) and once a year (31.9%). The descriptive data of the 6 satisfaction components indicate a higher degree for the Dentist component, with an average of 55.28±7.53 (range 36-65), followed by satisfaction in relation to obtaining an appointment, with a mean of 18.51±1.69 (range 14-20). There was a statistically significant difference in the cost component (p=0.005), with the patients whose purpose of the consultation was scaling who scored the most. Conclusions: As a result of the study carried out, it was found, overall, that patients show satisfaction in relation to dentistry, taking into account the variations recorded.
Description
Keywords
Medicina Dentária Paciente Satisfação Dentistry Patient Satisfaction