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Objetivo: Estudar a satisfação dos utentes da Clínica Dentária Universitária da
Universidade Católica Portuguesa - Centro Regional Viseu. Materiais e Métodos:
Foi realizado um estudo quantitativo descritivo, correlacional com foco transversal. O
instrumento de recolha de dados foi a Escala da Satisfação do Utente com a
Medicina Dentária de autoria de Frade (10)
, que contém 6 componente de avaliação
da satisfação: obtenção de consulta; secretariado; sala de espera; clínica; médico
dentista; custo. O estudo de confiabilidade, de validade de conteúdo e de validade
da Escala revela um alfa de Cronbach global de 0,800. O item 3 da categoria
“Clínica”, “Existe um grande Tempo de espera para fazer testes/raio”, foi eliminado
por apresentar um alfa de Cronbach abaixo dos valores aceitáveis e que fazia baixar
o alfa de Cronbach global, ficando a escala constituída por 30 itens. Resultados: A
amostra é constituída por 116 utentes, maioritariamente feminina (56,0%), com uma
média etária de 46,53±18,53 anos (variância de 19 e 80 anos), prevalecendo os
pacientes que vão à consulta de 6 em 6 meses (38,8%) e 1 vez por ano (31,9%). Os
dados descritivos das 6 componentes da satisfação indicam um grau mais elevado
para a componente Médico Dentista, com uma média de 55,28±7,53 (variação de
36-65), seguindo-se a satisfação em relação à obtenção de consulta, com uma
média de 18,51±1,69 (variação de 14-20). Constatou-se diferença estatisticamente
significativa na componente custo (p=0,005), sendo os pacientes cujo propósito da
consulta foi a destartarização que pontuaram mais. Conclusões: Decorrente do
estudo efetuado constatou-se, na globalidade, que os pacientes revelam satisfação
em relação à Medicina Dentária, tendo em conta as variações registadas.
Objective: To study the satisfaction of users of the University Dental Clinic of the Catholic University of Portugal - Centro Regional Viseu. Materials and Methods: A descriptive, correlational, cross-sectional quantitative study was carried out. The data collection instrument was the User Satisfaction Scale with Dental Medicine, authored by Frade (10) , which contains 6 satisfaction assessment components: obtaining an appointment; secretariat; waiting room; clinic; dentist doctor; cost. The study of reliability, content validity and validity of the Scale reveals a global Cronbach's alpha of 0.800. Item 3 of the category "Clinic", "There is a long waiting time to do tests/radius", was eliminated for presenting a Cronbach's alpha below acceptable values and lowering the global Cronbach's alpha, with the scale being constituted by 30 items. Results: The sample consists of 116 users, mostly female (56.0%), with a mean age of 46.53±18.53 years (variance between 19 and 80 years), with a prevalence of 6 patients attending the consultation. in 6 months (38.8%) and once a year (31.9%). The descriptive data of the 6 satisfaction components indicate a higher degree for the Dentist component, with an average of 55.28±7.53 (range 36-65), followed by satisfaction in relation to obtaining an appointment, with a mean of 18.51±1.69 (range 14-20). There was a statistically significant difference in the cost component (p=0.005), with the patients whose purpose of the consultation was scaling who scored the most. Conclusions: As a result of the study carried out, it was found, overall, that patients show satisfaction in relation to dentistry, taking into account the variations recorded.
Objective: To study the satisfaction of users of the University Dental Clinic of the Catholic University of Portugal - Centro Regional Viseu. Materials and Methods: A descriptive, correlational, cross-sectional quantitative study was carried out. The data collection instrument was the User Satisfaction Scale with Dental Medicine, authored by Frade (10) , which contains 6 satisfaction assessment components: obtaining an appointment; secretariat; waiting room; clinic; dentist doctor; cost. The study of reliability, content validity and validity of the Scale reveals a global Cronbach's alpha of 0.800. Item 3 of the category "Clinic", "There is a long waiting time to do tests/radius", was eliminated for presenting a Cronbach's alpha below acceptable values and lowering the global Cronbach's alpha, with the scale being constituted by 30 items. Results: The sample consists of 116 users, mostly female (56.0%), with a mean age of 46.53±18.53 years (variance between 19 and 80 years), with a prevalence of 6 patients attending the consultation. in 6 months (38.8%) and once a year (31.9%). The descriptive data of the 6 satisfaction components indicate a higher degree for the Dentist component, with an average of 55.28±7.53 (range 36-65), followed by satisfaction in relation to obtaining an appointment, with a mean of 18.51±1.69 (range 14-20). There was a statistically significant difference in the cost component (p=0.005), with the patients whose purpose of the consultation was scaling who scored the most. Conclusions: As a result of the study carried out, it was found, overall, that patients show satisfaction in relation to dentistry, taking into account the variations recorded.
Descrição
Palavras-chave
Medicina Dentária Paciente Satisfação Dentistry Patient Satisfaction