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Abstract(s)
A situação de emergência de saúde pública provocada pelo vírus SARS-CoV-2, e a classificação pela Organização Mundial de Saúde da doença COVID-19 como pandemia, obrigou a uma rápida reorganização no terreno das Operações nas Unidades de Saúde e à adoção de medidas de contenção e mitigação do progresso exponencial da doença, nomeadamente restrições no fluxo de acesso aos cuidados de saúde, na gestão dos recursos materiais e humanos e na própria forma de prestação dos cuidados de saúde. Os relatórios de dados quantitativos são uma ferramenta que ajudam na medição do impacto da situação pandémica na Gestão de Operações. Assim, o objetivo deste estudo é avaliar o impacto da COVID-19 na Gestão de Operações, recorrendo a uma análise qualitativa de dados recolhidos através da realização de vinte e uma (21) entrevistas semi-estruturadas escritas a profissionais de saúde, representativos de Unidades de Saúde Familiar, Hospitais e Unidades de Saúde do setor privado. Foi possível confirmar o profundo impacto da COVID-19 na Gestão de Operações de Unidades de Saúde, sobretudo ao nível do acesso dos utentes aos cuidados de saúde e na disponibilidade de recursos humanos, onde o agravamento no volume de trabalho foi sentido de forma significativa. O estudo fornece informações valiosas sobre as perspetivas dos profissionais de saúde na linha da frente perante os desafios enfrentados durante a pandemia, e lança oportunidades de investigação para melhorias na resposta a situações de emergência de saúde.
The public health emergency caused by the SARS-CoV- 2 virus, and the classification by the World Health Organization of the disease COVID-19 as a pandemic, forced a rapid reorganization in the field of Operations in Healthcare Units and the adoption of containment and mitigation measures during the exponential progress of the disease, such as restrictions in the access to health care services, the management of material and human resources and in the way in which health care was provided. Quantitative data reports are a tool that help measuring the impact of the pandemic situation on Operations Management. Thus, the objective of this study is to evaluate the impact of COVID-19 on Operations Management, using a qualitative analysis of data collected through twenty one (21) semi-structured written interviews with health professionals, representing healthcare units such as family health centers, hospitals from the public and private sector. It was possible to confirm the profound impact of COVID-19 on the Operations Management of healthcare units, especially in terms of patient’s access to health care and the availability of human resources, where the worsening in the work load was felt significantly. The study provides valuable insights into the perspectives of frontline healthcare professionals and the challenges faced during the pandemic, and provides research opportunities for improvements in responding to similar public health emergencies.
The public health emergency caused by the SARS-CoV- 2 virus, and the classification by the World Health Organization of the disease COVID-19 as a pandemic, forced a rapid reorganization in the field of Operations in Healthcare Units and the adoption of containment and mitigation measures during the exponential progress of the disease, such as restrictions in the access to health care services, the management of material and human resources and in the way in which health care was provided. Quantitative data reports are a tool that help measuring the impact of the pandemic situation on Operations Management. Thus, the objective of this study is to evaluate the impact of COVID-19 on Operations Management, using a qualitative analysis of data collected through twenty one (21) semi-structured written interviews with health professionals, representing healthcare units such as family health centers, hospitals from the public and private sector. It was possible to confirm the profound impact of COVID-19 on the Operations Management of healthcare units, especially in terms of patient’s access to health care and the availability of human resources, where the worsening in the work load was felt significantly. The study provides valuable insights into the perspectives of frontline healthcare professionals and the challenges faced during the pandemic, and provides research opportunities for improvements in responding to similar public health emergencies.
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Keywords
Gestão de operações COVID-19 Saúde Operations management Healthcare