The relationship of technology and financial inclusion in three Southeast Asian markets

Antonsson, Ida Annica Margareta

http://hdl.handle.net/10400.14/54192

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Authors

Antonsson, Ida Annica Margareta

Advisor(s)

Azevedo, Carlos

Abstract(s)

In this dissertation, the author analyses the relationship between technology and financial inclusion within three nascent markets in ASEAN. The markets studied were Cambodia, Laos, and Vietnam. These markets were chosen as they are lagging the other ASEAN countries in the development of FinTech and adaption to formal banking. These three markets generally have smaller populations, and a majority of them live in rural areas, which may have an impact on the adoption of new technology and services. The ratio of rural population was therefore represented in the sample taken. The data was collected using a quantitative in-person survey asking a sample of individuals from the relevant markets about their access and habits regarding technology, banking, and handling of money. 147 individuals took part in the survey and a logistics model was used to analyse the data collected through convenience sampling. The data collected revealed that most individuals have regular access to modern technologies like smartphones and the internet and that, self-reportedly, these technologies are used daily to perform bank services like payments and peer-to-peer money transfers. The survey mainly delivered binary data. The findings are relevant as they show the market maturity and usage of services provided by the FinTech-sector. Previously, most data collected regarding markets analyses the supply-side, and data collected from the demand-side are for economic policy rather than market analysis. Future research could be collecting the data over time to see the trends and impact.

Na nesta dissertação a autora analisa a relação entre tecnologia e inclusão financeira no Camboja, Laos e Vietnã. Esses países foram escolhidos por estarem atrasados na adoção de tecnologia financeira (FinTech) e no uso do sistema bancário formal. Como grande parte da população vive em áreas rurais, a amostra considerou essa proporção para avaliar o impacto na adoção de novas tecnologias. Os dados foram coletados por meio de uma pesquisa quantitativa presencial com 147 indivíduos, abordando acesso e hábitos relacionados à tecnologia e serviços bancários. A análise foi feita com um modelo logístico, utilizando amostragem por conveniência. Os resultados mostram que a maioria tem acesso regular a smartphones e internet e usa essas tecnologias diariamente para serviços bancários, como pagamentos e transferências. A pesquisa gerou, principalmente, dados binários.Esses achados são relevantes, pois indicam a maturidade do mercado e o uso de serviços FinTech. Tradicionalmente, os dados coletados sobre esses mercados focam no lado da oferta, enquanto informações sobre a demanda são voltadas para políticas econômicas e não para análise de mercado. Pesquisas futuras podem acompanhar a evolução desses fatores ao longo do tempo.