Publication
ImplementaĆ§Ć£o de um Balanced Scorecard numa PME
| datacite.subject.fos | CiĆŖncias Sociais::Economia e GestĆ£o | |
| dc.contributor.advisor | Marques, LuĆs | |
| dc.contributor.advisor | Alves, Paulo | |
| dc.contributor.author | NabiƧo, Pedro Miguel Alves Vaz | |
| dc.date.accessioned | 2015-03-30T09:38:49Z | |
| dc.date.available | 2017-09-08T00:30:21Z | |
| dc.date.issued | 2014-09-08 | |
| dc.date.submitted | 2014 | |
| dc.description.abstract | āSe todos os colaboradores fizessem sempre o melhor para a organizaĆ§Ć£o, o controlo ā e atĆ© a gestĆ£o ā nĆ£o seria necessĆ”rioā (Merchant, 1982). Este Trabalho Final de Mestrado propƵe-se analisar o Balanced Scorecard (BSC), a sua capacidade de adaptaĆ§Ć£o Ć uma Pequenas e MĆ©dias Empresas (PMEās), e a sua adaptabilidade Ć avaliaĆ§Ć£o de indicadores chave. O objetivo proposto Ć© implementar um Balanced Scorecard (BSC), respondendo Ć questĆ£o: ā O BSC Ć© uma ferramenta de controlo capaz de responder aos novos desafios da Parfois?ā. Para solucionar a esta pergunta foram estudados sistemas de Controlo de GestĆ£o, analisando o Balanced Scorecard (BSC) de um ponto de vista acadĆ©mico. Na segunda parte do trabalho, apresentamos a empresa alvo do estudo de caso e os fatores crĆticos aos quais esta ferramenta terĆ” de solucionar. O estudo de caso revela que a fase de crescimento e expansĆ£o da Parfois obriga a empresa a reforƧar a sua estrutura interna, nomeadamente os seus processos internos, sob pena de perder eficiĆŖncia e competitividade face aos seus concorrentes. Assim, o presente estudo foi relevante para a compreensĆ£o e identificaĆ§Ć£o do fatores crĆticos no processo de mudanƧa do modelo de gestĆ£o da organizaĆ§Ć£o. O resultado deste trabalho Ć© a constataĆ§Ć£o de que a implementaĆ§Ć£o do BSC Ć© uma das soluƧƵes mais determinantes para ultrapassar os pontos crĆticos. | por |
| dc.description.abstract | "If all employees always do the best for the organization, control - and even management - would not be necessary" (Merchant, 1982). This master final working paper propose an analysis of the Balanced Scorecard, its suiting abilities towards a Small and Medium-Sized Enterprise, as well as its adaptability among key performance indicators. The aim is to apply a Balanced Scorecard, in order to answering the question: "The BSC is a tool of management control able to respond to new challenges Parfois?ā. In order to solve this question, several Control Management systems were studied, looking towards BSC from an academic perspective. In the second part, we present the studied company and the critical features which BSC has to accomplish successfully. The case study reveals that the growth phase that Parfois has been experiencing forces the company to boost its internal structure, such as its internal procedures, to do not lose efficiency and competiveness among its opponents. The result of this work was the awareness that the application of BSC is one of the most important solutions that enables the company to over to overcome its critical features. | por |
| dc.identifier.tid | 201495945 | |
| dc.identifier.uri | http://hdl.handle.net/10400.14/17050 | |
| dc.language.iso | por | por |
| dc.subject | Controlo de GestĆ£o | por |
| dc.subject | Pequenas e MĆ©dias Empresas | por |
| dc.subject | Balanced Scorecard | por |
| dc.subject | Management Control | por |
| dc.subject | Small and Medium-Sized Enterprise | por |
| dc.title | ImplementaĆ§Ć£o de um Balanced Scorecard numa PME | por |
| dc.type | master thesis | |
| dspace.entity.type | Publication | |
| rcaap.rights | openAccess | por |
| rcaap.type | masterThesis | por |
| thesis.degree.name | Mestrado em FinanƧas |