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Advisor(s)
Abstract(s)
A presente tese tem como objetivo o estudo e aplicação das metodologias multicritérios de apoio à decisão para negociação, avaliação e seleção de fornecedores em organizações com serviços partilhados. Considerando as alterações imputadas à avaliação de fornecedores nos últimos anos, bem como a integração de múltiplos critérios de seleção ao invés de somente o critério preço, levaram-nos a desenvolver este estudo. A metodologia utilizada foi o estudo de caso do Grupo Nors, SA o que permitiu verificar e estudar diretamente os problemas da seleção de fornecedores em meio empresarial. De modo a instruir todo o processo foi realizada uma revisão de literatura sobre o método multicritério e critérios habitualmente utilizados para a avaliação de fornecedores. A partir dessa revisão, foram estudados três processos de avaliação e seleção de fornecedores do Grupo Nors, SA para as empresas parceiras dos serviços partilhados. Foram identificadas as boas práticas na escolha de critérios de avaliação dos fornecedores para determinar qual o mais benéfico para a empresa, fazendo um comparativo com o que é feito de fato na organização. O resultado final do trabalho propõe melhorias nos critérios utilizados para avaliação e seleção de fornecedores nas negociações futuras do Grupo Nors, SA e outras organizações de serviços partilhados.
This thesis aims to study and apply multicriteria decision support methodologies for negotiation, evaluation and selection of suppliers in organizations with shared services. Considering the changes attributed to the evaluation of suppliers in recent years, as well as the integration of multiple selection criteria instead of just the price criterion, we were led to develop this study. The methodology used was the case study of Grupo Nors, SA which allowed to verify and study directly the problems of supplier selection in the business environment. In order to instruct the entire process, a literature review was performed on the multicriteria method and criteria commonly used for the evaluation of suppliers. From this review, three processes of evaluation and selection of suppliers of Grupo Nors, SA for the partner companies of the shared services were studied. Good practices have been identified in choosing supplier evaluation criteria to determine which is most beneficial to the company, making a comparison with what is actually done in the organization. The final result of the work proposes improvements in the criteria used for evaluation and selection of suppliers in the future negotiations of Grupo Nors, SA and other shared services organizations.
This thesis aims to study and apply multicriteria decision support methodologies for negotiation, evaluation and selection of suppliers in organizations with shared services. Considering the changes attributed to the evaluation of suppliers in recent years, as well as the integration of multiple selection criteria instead of just the price criterion, we were led to develop this study. The methodology used was the case study of Grupo Nors, SA which allowed to verify and study directly the problems of supplier selection in the business environment. In order to instruct the entire process, a literature review was performed on the multicriteria method and criteria commonly used for the evaluation of suppliers. From this review, three processes of evaluation and selection of suppliers of Grupo Nors, SA for the partner companies of the shared services were studied. Good practices have been identified in choosing supplier evaluation criteria to determine which is most beneficial to the company, making a comparison with what is actually done in the organization. The final result of the work proposes improvements in the criteria used for evaluation and selection of suppliers in the future negotiations of Grupo Nors, SA and other shared services organizations.
Description
Keywords
Avaliação Seleção de fornecedores Método multicritérios Evaluation Selection of suppliers Multicriteria method