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Na área da Hotelaria, os principais constructos estudados são o stress, que se traduz em Burnout e a exaustão emocional, tornando-se bastante pertinente estudar a relação entre hotelaria e Burnout. Esta área laboral é composta por serviços que exigem um ritmo acelerado, o horário de trabalho encontra-se fora do padrão, os baixos salários e poucos benefícios contribuem para um sentimento de conflito entre as responsabilidades laborais e familiares, esta tensão, enquadra-se no conflito trabalho-família. Este estudo, de natureza quantitativa, embora com algumas limitações, visa explorar a relação do Burnout com a interação trabalho-família/família-trabalho em profissionais da área de hotelaria. A amostra é constituída por 107 participantes com idades compreendidas entre os 20 e 61 anos que ocupam uma profissão na hotelaria. Os resultados indicam uma associação entre os constructos em estudo, Burnout e a interação trabalho-família/família-trabalho. À data de recolha de dados, a maioria dos participantes já tinha passado por momentos de interação trabalho-família negativos, sendo encontrados níveis superiores de Burnout na dimensão exaustão. Estudos futuros podem aprofundar a compreensão do Burnout e da interação trabalho-família/família-trabalho em hoteleiros, tendo em conta as diferentes variáveis laborais e sociodemográficas e ainda avaliar as diferenças entre cargos de chefia e não chefia.
In hospitality, the main constructs studied are stress, which translates into burnout and emotional exhaustion, making it very pertinent to study the relationship between catering and burnout. This area of work is made up of fast-paced services, non-standard working hours, low salaries and few benefits contribute to a feeling of conflict between work and family responsibilities, and this tension is part of the work-family conflict. This quantitative study, although with some limitations, aims to explore the relationship between burnout and workfamily interaction in hospitality professionals. The sample consisted of 107 participants aged between 20 and 61 who worked in the hotel industry. The results indicate an association between the constructs under study, Burnout and work-family/family-work interaction. At the time of data collection, most of the participants had already experienced negative moments of work-family interaction, and higher levels of Burnout were found in the exhaustion dimension. Future studies could deepen the understanding of Burnout and work-family/workfamily interaction in hotel workers, taking into account the different work and sociodemographic variables and also assessing the differences between managerial and nonmanagerial positions.
In hospitality, the main constructs studied are stress, which translates into burnout and emotional exhaustion, making it very pertinent to study the relationship between catering and burnout. This area of work is made up of fast-paced services, non-standard working hours, low salaries and few benefits contribute to a feeling of conflict between work and family responsibilities, and this tension is part of the work-family conflict. This quantitative study, although with some limitations, aims to explore the relationship between burnout and workfamily interaction in hospitality professionals. The sample consisted of 107 participants aged between 20 and 61 who worked in the hotel industry. The results indicate an association between the constructs under study, Burnout and work-family/family-work interaction. At the time of data collection, most of the participants had already experienced negative moments of work-family interaction, and higher levels of Burnout were found in the exhaustion dimension. Future studies could deepen the understanding of Burnout and work-family/workfamily interaction in hotel workers, taking into account the different work and sociodemographic variables and also assessing the differences between managerial and nonmanagerial positions.
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Burnout Interação trabalho-família Interação família-trabalho Hotelaria Work-family interaction Family-work interaction Hospitality