Publication
The effect of shortening lock-in periods in telecommunication services
| dc.contributor.author | Yang, Baojiang | |
| dc.contributor.author | Matos, Miguel Godinho de | |
| dc.contributor.author | Ferreira, Pedro | |
| dc.date.accessioned | 2021-03-17T16:56:41Z | |
| dc.date.embargo | 2025-09-01 | |
| dc.date.issued | 2020-09 | |
| dc.description.abstract | In this research note, we study the welfare implications of shortening the length of the lock-in period associated with triple play contracts using household level data, from a large telecommunications provider, for a period of 6 months. Using a multinomial logit model to explain consumer behavior we show that, in our setting, shortening the length of the lock-in period decreases the aggregated profit of the firms in the market more than it increases consumer surplus. This result arises because shortening the length of the lock-in period increases churn, and the costs to set up service for the consumers that churn and join a new carrier supersede the increase in the consumers' willingness to pay for service when the length of the lock-in period shortens. | pt_PT |
| dc.description.version | info:eu-repo/semantics/publishedVersion | pt_PT |
| dc.identifier.doi | 10.25300/MISQ/2020/14839 | pt_PT |
| dc.identifier.eid | 85100330351 | |
| dc.identifier.issn | 0276-7783 | |
| dc.identifier.uri | http://hdl.handle.net/10400.14/32251 | |
| dc.identifier.wos | 000576761700011 | |
| dc.language.iso | eng | pt_PT |
| dc.peerreviewed | yes | pt_PT |
| dc.subject | Lock-in periods | pt_PT |
| dc.subject | Switching costs | pt_PT |
| dc.subject | Telecommunications | pt_PT |
| dc.subject | Multinomial logit | pt_PT |
| dc.title | The effect of shortening lock-in periods in telecommunication services | pt_PT |
| dc.type | journal article | |
| dspace.entity.type | Publication | |
| oaire.citation.endPage | 1409 | pt_PT |
| oaire.citation.issue | 3 | pt_PT |
| oaire.citation.startPage | 1391 | pt_PT |
| oaire.citation.title | MIS Quarterly: Management Information Systems | pt_PT |
| oaire.citation.volume | 44 | pt_PT |
| person.familyName | Yang | |
| person.familyName | Godinho de Matos | |
| person.givenName | Baojiang | |
| person.givenName | Miguel | |
| person.identifier.ciencia-id | 4217-C942-9E6F | |
| person.identifier.orcid | 0000-0003-4669-8400 | |
| person.identifier.orcid | 0000-0002-6333-2753 | |
| person.identifier.rid | M-3545-2013 | |
| person.identifier.scopus-author-id | 56757598200 | |
| rcaap.rights | embargoedAccess | pt_PT |
| rcaap.type | article | pt_PT |
| relation.isAuthorOfPublication | 60323487-51b8-4b4e-8354-b8da97e654dd | |
| relation.isAuthorOfPublication | c9055da8-5ee5-422f-914b-8f5363ea3db9 | |
| relation.isAuthorOfPublication.latestForDiscovery | c9055da8-5ee5-422f-914b-8f5363ea3db9 |
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