Publication
Towards a framework for repairing stakeholder trust in entrepreneurial small businesses in times of macro-level crises
| dc.contributor.author | Psychogios, Alexandros | |
| dc.contributor.author | Szamosi, Leslie T. T. | |
| dc.contributor.author | Prouska, Rea | |
| dc.contributor.author | Gruda, Dritjon | |
| dc.date.accessioned | 2024-10-29T10:37:18Z | |
| dc.date.available | 2024-10-29T10:37:18Z | |
| dc.date.issued | 2024-10-09 | |
| dc.description.abstract | Purpose: The purpose of this study is to understand how managers in entrepreneurial small businesses (ESBs) deal with exogenous (macro) crises, particularly in relation to the breakdown of intra- and inter-stakeholder trust. Design/methodology/approach: Utilising a qualitative approach, we draw lessons from Greek ESBs greatly affected by the 2008–2019 economic and 2020–2022 health crises. Based on 54 in-depth, longitudinal investigations of four ESBs at three time points, this research offers insights on overcoming organisation-stakeholder trust breakdowns that emerg due to crises. Findings: The findings suggest that macro-level crises undermined the foundations of trust-based relationships, creating a trust gap between organisations and their stakeholders and threatening ESBs’ business practices. Our framework suggests that ESBs repair trust relationships, both intra- and inter-organisational, through sense-making of trust breakdown, implementing trust-repair strategies, and then maintaining trust in those stakeholder relationships through challenging crisis periods. Practical implications: Practitioners can use the suggested framework in relation to overcoming intra- and inter-stakeholder trust breakdowns during macro-level crises. Originality/value: The paper offers a new framework that can aid entrepreneurs and managers in making sense of repairing and maintaining trust in stakeholder relationships during turbulent times. | pt_PT |
| dc.description.version | info:eu-repo/semantics/acceptedVersion | pt_PT |
| dc.identifier.doi | 10.1108/JSBED-07-2023-0301 | pt_PT |
| dc.identifier.eid | 85196122209 | |
| dc.identifier.issn | 1462-6004 | |
| dc.identifier.uri | http://hdl.handle.net/10400.14/47064 | |
| dc.identifier.wos | 001247403500001 | |
| dc.language.iso | eng | pt_PT |
| dc.peerreviewed | yes | pt_PT |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc/4.0/ | pt_PT |
| dc.subject | COVID-19 crisis | pt_PT |
| dc.subject | Entrepreneurial small businesses | pt_PT |
| dc.subject | Exogenous macro-level crisis | pt_PT |
| dc.subject | Financial crisis | pt_PT |
| dc.subject | Managers | pt_PT |
| dc.subject | Trust | pt_PT |
| dc.subject | Trust-repair | pt_PT |
| dc.title | Towards a framework for repairing stakeholder trust in entrepreneurial small businesses in times of macro-level crises | pt_PT |
| dc.type | journal article | |
| dspace.entity.type | Publication | |
| oaire.citation.endPage | 1174 | pt_PT |
| oaire.citation.issue | 6 | pt_PT |
| oaire.citation.startPage | 1146 | pt_PT |
| oaire.citation.title | Journal of Small Business and Enterprise Development | pt_PT |
| oaire.citation.volume | 31 | pt_PT |
| rcaap.rights | openAccess | pt_PT |
| rcaap.type | article | pt_PT |