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A promoção de um sistema de proteção eficiente e cumpridor dos Direitos das Vítimas de Crime é fundamental para uma adequada experiência da vítima ao longo do Processo Judicial. Contudo, nem sempre os seus direitos são cumpridos devidamente. O presente estudo procurou compreender as perspetivas dos profissionais de apoio à vítima relativamente aos serviços de apoio à vítima e ao cumprimento dos direitos das vítimas. Partindo de uma metodologia qualitativa, a presente investigação compreendeu a análise em profundidade a doze entrevistas semiestruturadas e dois focus group conduzidos junto de profissionais que contactam com vítimas. Com os resultados alcançados, compreendemos que os profissionais que contactam com vítimas verificaram a existência de uma evolução positiva quanto ao conhecimento das vítimas sobre os seus direitos, ainda que seja um processo demorado com algumas lacunas nos serviços. Contudo, os profissionais reconhecem a importância de as vítimas conhecerem os seus direitos e de lhes serem transmitidas todas as informações desde o primeiro contacto. Para além disso, os profissionais asseguram que foram realizadas alterações profissionais em conformidade com a Diretiva 29/UE/2012 e com o Estatuto da Vítima (Lei nº 130/2015).
The promotion of an efficient and compliant protection system for the Rights of Victims of Crime is essential for an adequate experience of the victim throughout the judicial process. However, their rights are not always properly enforced. The present study sought to understand the perspectives of victim support professionals regarding victim support services and the fulfillment of victims' rights. Based on a qualitative methodology, the present investigation included an in-depth analysis of twelve semi-structured interviews and two focus groups conducted with professionals who seek to help victims. The results of this study allowed us to understand that victim support professionals have verified the existence of a positive evolution regarding the victims' knowledge of their rights, even though it is a slow process with deficient services. However, professionals recognize the importance of how to know their rights and of being transmitted all information from the first contact. In addition, professionals ensure that professional changes have been made in accordance with Directive 29/UE/2012 and the Statute of the Victim (Law no. 130/2015).
The promotion of an efficient and compliant protection system for the Rights of Victims of Crime is essential for an adequate experience of the victim throughout the judicial process. However, their rights are not always properly enforced. The present study sought to understand the perspectives of victim support professionals regarding victim support services and the fulfillment of victims' rights. Based on a qualitative methodology, the present investigation included an in-depth analysis of twelve semi-structured interviews and two focus groups conducted with professionals who seek to help victims. The results of this study allowed us to understand that victim support professionals have verified the existence of a positive evolution regarding the victims' knowledge of their rights, even though it is a slow process with deficient services. However, professionals recognize the importance of how to know their rights and of being transmitted all information from the first contact. In addition, professionals ensure that professional changes have been made in accordance with Directive 29/UE/2012 and the Statute of the Victim (Law no. 130/2015).
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Keywords
Direitos das vítimas Perspetivas dos profissionais Vítimas de crime Serviços de apoio à vítima Victims’ Rights Professionals’ perspectives Crime victims Victim support services