| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 1.02 MB | Adobe PDF |
Authors
Advisor(s)
Abstract(s)
As empresas constituem uma fatia significativa da economia, quer mundial, quer portuguesa, e enquanto estudante de gestão surge o fascínio de as estudar e de ajudar a desenvolver material de apoio para que futuros gestores e restantes leitores possam aprender e aplicar os conteúdos. Assim, o trabalho de investigação focou-se nos controlos culturais (Merchant e Van der Stede, 2007; Malmi & Brown, 2008; Hofstede et al, 1990) utilizados nas empresas como ferramentas de gestão que pretendem influenciar o comportamento dos colaboradores. Considerando o enquadramento teórico, a presente tese de mestrado visou o estudo empírico de um caso da aplicação de controlos culturais na IKEA, mais especificamente na unidade de Braga. Desta forma, estamos perante um estudo de caso. Este permitiu efetuar uma comparação entre as práticas da empresa e a revisão da literatura, no que se refere às principais caraterísticas dos controlos culturais aplicados e, também na forma como estas influenciam comportamentos. Esta comparação foi facilitada pela leitura do estudo de caso escrito por estudantes da Universidade de Gotemburgo sobre a IKEA Bäckebol, em 2010. Em suma, a análise efetuada vai no sentido de reforçar o papel que os controlos culturais podem ter na forma como os colaboradores se encontram interligados rumo ao cumprimento dos objetivos estabelecidos. A IKEA mantém os seus valores desde a sua génese, de forma bem delineada, fazendo com que apresente uma forte cultura organizacional que rege a atividade diária dos colaboradores, dando evidencia à relevância dos controlos culturais como uma das tipologias de controlo mais relevantes.
Companies make up a significant slice of the world and Portuguese economy, and as a management student, the fascination arises in studying them and helping to develop support material so that future managers and other readers can learn and apply the contents. The research work focused on cultural controls (Merchant and Van der Stede, 2007; Malmi & Brown, 2008; Hofstede et al, 1990) used in companies as management tools that intend to influence the behavior of employees. Considering the theoretical framework, this master's thesis aimed at the empirical case study of the application of cultural controls at IKEA, more specifically at the Braga unit. In this way, we are faced with the methodology: case study. This allowed a comparison to be made between the company's practices and the literature review, regarding the main characteristics of the applied cultural controls, and, also, in the way in which they influence the behavior of employees. This comparison was facilitated by reading the case study concerning IKEA Bäckebol, written by students at the University of Gothenburg in 2010. Concluding, the analysis carried out aims to reinforce the role that cultural controls can play in the way in which employees are interconnected towards the fulfillment of the established objectives. IKEA maintains its values since its inception, in a well-defined way, making it present a strong organizational culture that governs the daily activity of employees, highlighting the relevance of cultural controls as one of the most relevant types of control.
Companies make up a significant slice of the world and Portuguese economy, and as a management student, the fascination arises in studying them and helping to develop support material so that future managers and other readers can learn and apply the contents. The research work focused on cultural controls (Merchant and Van der Stede, 2007; Malmi & Brown, 2008; Hofstede et al, 1990) used in companies as management tools that intend to influence the behavior of employees. Considering the theoretical framework, this master's thesis aimed at the empirical case study of the application of cultural controls at IKEA, more specifically at the Braga unit. In this way, we are faced with the methodology: case study. This allowed a comparison to be made between the company's practices and the literature review, regarding the main characteristics of the applied cultural controls, and, also, in the way in which they influence the behavior of employees. This comparison was facilitated by reading the case study concerning IKEA Bäckebol, written by students at the University of Gothenburg in 2010. Concluding, the analysis carried out aims to reinforce the role that cultural controls can play in the way in which employees are interconnected towards the fulfillment of the established objectives. IKEA maintains its values since its inception, in a well-defined way, making it present a strong organizational culture that governs the daily activity of employees, highlighting the relevance of cultural controls as one of the most relevant types of control.
Description
Keywords
Controlo de gestão Sistemas de controlo de gestão Cultura organizacional Controlos culturais Influência nos comportamentos IKEA Management control Management control systems Organizational culture Cultural controls Influence on behaviors