Benchmarking Portuguese Hospitals through a web based platform (HOBE)

Portela, Maria; Camanho, A. S.; Silva, Sofia; Almeida, Diogo; Castro, Ricardo A.S.; Lopes, Luiz

Publication

Benchmarking Portuguese Hospitals through a web based platform (HOBE)

2014Conference object

dc.contributor.author	Portela, Maria
dc.contributor.author	Camanho, A. S.
dc.contributor.author	Silva, Sofia
dc.contributor.author	Almeida, Diogo
dc.contributor.author	Castro, Ricardo A.S.
dc.contributor.author	Lopes, Luiz
dc.date.accessioned	2016-12-21T16:01:34Z
dc.date.available	2016-12-21T16:01:34Z
dc.date.issued	2014
dc.description.abstract	Abstract: In a context of international economic crisis the increased efficiency and productivity of public services is seen as a way to maintain quality levels at reduced costs. Increased productivity can be achieved through benchmarking exercises, where a set of key performance indicators (KPIs) are compared between production units. This paper describes a benchmarking platform called HOBE, which compares public hospitals in Portugal. This platform allows hospitals to have on‐line access to a set of indicators based on which each hospital can be compared with its peers (the comparative set of hospitals can be customized). The platform allows benchmarking from a managerial perspective where cost and volume indicators (each subdivided into resources and outputs) are available and can be computed for each service of the hospital. The platform allows the benchmarking between services on individual indicators and also on aggregate indicators. Aggregate service indicators are constructed based on Data Envelopment Analysis (DEA) cost models and allow the consideration of trade‐offs between outputs (something that individual indicators cannot deal with). Aggregate hospital efficiency is also addressed, where we propose a model to aggregate the performance of a set of hospital services into a single performance measure at the hospital level. Some results are presented for the trial years of 2008 and 2009, for which data is publicly available.	pt_PT
dc.description.version	info:eu-repo/semantics/publishedVersion	pt_PT
dc.identifier.citation	PORTELA, Maria; CAMANHO, A.S; SILVA, Sofia; ALMEIDA, Diogo ; CASTRO, Ricardo A.S.; LOPES, Luiz - Benchmarking Portuguese Hospitals through a web based platform (HOBE). - In 12th International DEA Conference 2014, Kuala Lumpur, Malasya, 14‐17 April, 2014. – In Conference abstract book, Malasya: University of Malasya, 2014. [s.ISBN] p.119	pt_PT
dc.identifier.uri	http://hdl.handle.net/10400.14/21129
dc.language.iso	eng	pt_PT
dc.rights.uri	http://creativecommons.org/licenses/by/4.0/	pt_PT
dc.title	Benchmarking Portuguese Hospitals through a web based platform (HOBE)	pt_PT
dc.type	conference object
dspace.entity.type	Publication
rcaap.rights	openAccess	pt_PT
rcaap.type	conferenceObject	pt_PT