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Advisor(s)
Abstract(s)
Abstract: In a context of international economic crisis the increased efficiency and productivity of public services is seen as
a way to maintain quality levels at reduced costs. Increased productivity can be achieved through benchmarking exercises,
where a set of key performance indicators (KPIs) are compared between production units. This paper describes a
benchmarking platform called HOBE, which compares public hospitals in Portugal. This platform allows hospitals to have
on‐line access to a set of indicators based on which each hospital can be compared with its peers (the comparative set of
hospitals can be customized). The platform allows benchmarking from a managerial perspective where cost and volume
indicators (each subdivided into resources and outputs) are available and can be computed for each service of the
hospital. The platform allows the benchmarking between services on individual indicators and also on aggregate
indicators. Aggregate service indicators are constructed based on Data Envelopment Analysis (DEA) cost models and allow
the consideration of trade‐offs between outputs (something that individual indicators cannot deal with). Aggregate
hospital efficiency is also addressed, where we propose a model to aggregate the performance of a set of hospital services
into a single performance measure at the hospital level. Some results are presented for the trial years of 2008 and 2009,
for which data is publicly available.
Description
Keywords
Citation
PORTELA, Maria; CAMANHO, A.S; SILVA, Sofia; ALMEIDA, Diogo ; CASTRO, Ricardo A.S.; LOPES, Luiz - Benchmarking Portuguese Hospitals through a web based platform (HOBE). - In 12th International DEA Conference 2014, Kuala Lumpur, Malasya, 14‐17 April, 2014. – In Conference abstract book, Malasya: University of Malasya, 2014. [s.ISBN] p.119