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Authors
Abstract(s)
Esta investigação centra-se na melhoria da utilização da capacidade instalada do ambulatório do Centro Hospitalar Conde de Ferreira. Neste sentido, pretende-se aumentar o número de consultas efetuadas, na especialidade de psiquiatria, e tratamentos realizados no Centro de Tratamento da Depressão. Como metodologia de investigação, optou-se pela elaboração de um caso de estudo de natureza descritiva. Tal permitiu caracterizar com algum detalhe esta unidade de saúde, bem como os serviços que iriam ser estudados. Considerando toda a análise efetuada, conclui-se que existia oportunidade para melhorar a utilização da capacidade instalada do ambulatório deste Centro Hospitalar. Assim, descreveram-se e analisaram-se os processos realizados, nos diversos serviços, com o intuito de identificar desperdícios e ineficiências. Relativamente às sugestões desenvolvidas, pensa-se que as que devem ser implementadas de imediato correspondem às propostas que mais impactam a atividade operacional dos psiquiatras. Deste modo, destaca-se o aumento da eficiência do sistema informático e a contratação do médico de medicina geral e familiar a tempo integral. Espera-se que esta investigação tenha um contributo positivo na melhoria contínua das operações hospitalares desta unidade de saúde e que permita otimizar a utilização da sua capacidade.
This research aims at improving the operation of the installed capacity of the Conde de Ferreira Hospital Centre's outpatient clinic. Thus, the focus is to expand the number of appointments of the psychiatry specialty and the number of treatments performed at the Depression Treatment Centre. A descriptive case study was chosen as a research methodology, which enabled a detailed characterization of this health unit, as well as the services to be reviewed. In the light of all the undertaken analysis, it was possible to conclude that there was an opportunity to improve the installed capacity of the outpatient services of this Hospital Centre. As such, the processes in place in the various services were scrutinised in an effort to establish wastage and inefficiencies. With regards to the developed suggestions, we believe that those improvements that should be implemented immediately correspond to the proposals that have the greatest impact on the operational activity of psychiatrists. Hence, we highlight the increase in the efficiency of the IT system and the hiring of a full-time general practitioner. This research is expected to positively contribute to the continuous optimization of hospital operations in this health unit and to optimize its capacity utilization.
This research aims at improving the operation of the installed capacity of the Conde de Ferreira Hospital Centre's outpatient clinic. Thus, the focus is to expand the number of appointments of the psychiatry specialty and the number of treatments performed at the Depression Treatment Centre. A descriptive case study was chosen as a research methodology, which enabled a detailed characterization of this health unit, as well as the services to be reviewed. In the light of all the undertaken analysis, it was possible to conclude that there was an opportunity to improve the installed capacity of the outpatient services of this Hospital Centre. As such, the processes in place in the various services were scrutinised in an effort to establish wastage and inefficiencies. With regards to the developed suggestions, we believe that those improvements that should be implemented immediately correspond to the proposals that have the greatest impact on the operational activity of psychiatrists. Hence, we highlight the increase in the efficiency of the IT system and the hiring of a full-time general practitioner. This research is expected to positively contribute to the continuous optimization of hospital operations in this health unit and to optimize its capacity utilization.
Description
Keywords
Gestão da capacidade Lean Cuidados de saúde Saúde mental Otimização dos processos Capacity management Healthcare Mental health Process optimisation