Authors
Advisor(s)
Abstract(s)
As organizações estão presentes diariamente e surgem nas suas diversas facetas,
quer sejam de natureza pública ou privada, fornecedoras de bens ou prestadoras de
serviços. Em épocas de mudança e instabilidade e à medida que o ambiente se torna
mais turbulento, maior é a necessidade de opções diferentes e definição de estratégias
claras. A liderança, em elevado ritmo de transformação que carateriza a sociedade e a
economia contemporânea, tem oportunidades singulares, mas também desafios muito
exigentes. O líder necessita de pensar e ver a organização no seu todo. Isto envolve a
análise do ambiente externo, do ambiente interno, e dos seus próprios recursos, exigindo
decisões e atitudes que influenciarão fortemente o comportamento de todos aqueles que
trabalham sob a sua orientação.
O estudo efetuado contempla estas realidades e encontra-se estruturado em duas partes.
Na primeira de maior dimensão, carateriza-se o enquadramento e âmbito do
desempenho da Direção de Finanças de Viseu, a liderança no plano teórico e exercida
no terreno, os serviços multicanal nas interações entre a organização e os cidadãos, as
reformas fiscais mais recentes, as sugestões para o melhoramento do sistema fiscal e
diminuição da fraude e evasão fiscais.
A segunda parte respeita à análise de doze inquéritos de perguntas abertas, tratamento e
discussão dos resultados obtidos. Na seleção da amostra, foi utilizado o método de
amostragem dirigida e tinha por base auscultar opiniões de stakeholders sobre os sete
objetivos definidos e respeitantes a assuntos abordados no trabalho.
Organizations are daily present and emerge in its various aspects, being public or private, as providers or rendering of services. In times of change and instability, as the environment becomes more turbulent, greater is the need of different options and clear strategies. Leadership with high pace of change that characterizes contemporary society and economy, has unique opportunities, but also very demanding challenges. The leader needs to think and see an organization as a whole. This needs an analysis of the external and internal environment, analysis of its own resources, requiring decisions and actions that will strongly influence the behavior of those working under his guidance. This report deals with these referred realities and it is structured in two parts. The first part contains the framework and performance of the Directorate of Finance of Viseu, theoretical leadership and applied to the field, multichannel services in the interaction between the organization and the citizens, the most recent tax reforms, suggestions on how to improve the system and to reduce fraud and tax evasion. The second part concerns the analysis of twelve surveys with open questions, the treatment and discussion of the results. When selecting the sample, it was used a sampling method based on stakeholder’s opinions on the seven targets and about some matters addressed at work.
Organizations are daily present and emerge in its various aspects, being public or private, as providers or rendering of services. In times of change and instability, as the environment becomes more turbulent, greater is the need of different options and clear strategies. Leadership with high pace of change that characterizes contemporary society and economy, has unique opportunities, but also very demanding challenges. The leader needs to think and see an organization as a whole. This needs an analysis of the external and internal environment, analysis of its own resources, requiring decisions and actions that will strongly influence the behavior of those working under his guidance. This report deals with these referred realities and it is structured in two parts. The first part contains the framework and performance of the Directorate of Finance of Viseu, theoretical leadership and applied to the field, multichannel services in the interaction between the organization and the citizens, the most recent tax reforms, suggestions on how to improve the system and to reduce fraud and tax evasion. The second part concerns the analysis of twelve surveys with open questions, the treatment and discussion of the results. When selecting the sample, it was used a sampling method based on stakeholder’s opinions on the seven targets and about some matters addressed at work.
Description
Keywords
Organizações Desempenho Liderança Competitividade Mudança Serviços multicanal Sistema fiscal Fraude e evasão fiscais Stakeholders Organizations Performance Leadership Competitive Change Multichannel services Tax system Fraud and tax evasion