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Advisor(s)
Abstract(s)
Este estudo focou-se em equipes que trabalham no Banco BV, 5º maior Banco privado do Brasil, conforme ranking do Banco Central Brasileiro. Foi investigada a contribuição da segurança psicológica para o desempenho das equipes, no comportamento de aprendizagem e como o estilo de liderança (servant leadership) pode auxiliar a segurança psicológica nesse ambiente.
De acordo com a revisão da literatura, a ausência do medo em falar, participar e compartilhar ideias favorece o comportamento de Aprendizagem, o desempenho das equipes e um ambiente para buscar soluções, inovações e a antecipação a soluções para problemas futuros, ou seja, a segurança psicológica pode contribuir para o desempenho da equipe e para o sucesso da organização.
Para aferir a contribuição da segurança psicológica no desempenho das equipes foi realizada uma investigação com uma amostra de 148 participantes, envolvendo líderes de equipes e colaboradores de diversos departamentos. Foi possível validar três hipóteses que relacionam a segurança psicológica com o desempenho da equipe, comportamento de aprendizagem e o estilo de liderança. Os dados resultantes da investigação demonstraram uma correlação positiva entre as variáveis analisadas, ou seja, quando aumenta a segurança psicológica das equipes há um impacto positivo no comportamento de aprendizagem e no desempenho das equipes. Além disso, observou-se que o estilo de liderança está correlacionado de forma positiva com a segurança psicológica. Esse estudo também apresenta informações sobre a segurança psicológica em equipes virtuais, a relação da confiança e vulnerabilidade para o desenvolvimento da segurança psicológica.
This study focused on teams working at Banco BV, the 5th largest private bank in Brazil, according to the ranking of the Brazilian Central Bank. It was investigated the contribution of psychological safety to the performance of teams, in learning behavior and with the leadership style (servant leadership) can help psychological safety in this environment. According to the literature review, the absence of fear in speaking, participating and sharing ideas favors learning behavior, the performance of teams and an environment to seek solutions, innovations and anticipation of solutions to future problems, that is, psychological safety can contribute to the performance of the team and to the success of the organization. To assess the contribution of psychological safety in the performance of the teams, an investigation was conducted with a sample of 148 participants, involving team leaders and employees from various departments. It was possible to validate three hypotheses that relate psychological safety to team performance, learning behavior and leadership style. The data resulting from the investigation demonstrated a positive correlation between the variables analyzed, that is, when the psychological safety of the teams increases, there is a positive impact on the learning behavior and performance of the teams. In addition, it was observed that leadership style is positively correlated with psychological safety. This study also presents information about psychological safety in virtual teams, the relationship of trust and vulnerability to the development of psychological safety.
This study focused on teams working at Banco BV, the 5th largest private bank in Brazil, according to the ranking of the Brazilian Central Bank. It was investigated the contribution of psychological safety to the performance of teams, in learning behavior and with the leadership style (servant leadership) can help psychological safety in this environment. According to the literature review, the absence of fear in speaking, participating and sharing ideas favors learning behavior, the performance of teams and an environment to seek solutions, innovations and anticipation of solutions to future problems, that is, psychological safety can contribute to the performance of the team and to the success of the organization. To assess the contribution of psychological safety in the performance of the teams, an investigation was conducted with a sample of 148 participants, involving team leaders and employees from various departments. It was possible to validate three hypotheses that relate psychological safety to team performance, learning behavior and leadership style. The data resulting from the investigation demonstrated a positive correlation between the variables analyzed, that is, when the psychological safety of the teams increases, there is a positive impact on the learning behavior and performance of the teams. In addition, it was observed that leadership style is positively correlated with psychological safety. This study also presents information about psychological safety in virtual teams, the relationship of trust and vulnerability to the development of psychological safety.
Description
Keywords
Segurança psicológica Servant leadership Comportamento de aprendizagem Desempenho Psychological safety Servant leadership Learning behavior Performance