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Franco, M.L.; Almada-Lobo, B.; Sousa, R.S. (2019) How do external and internal factors promote or hinder servitization over time? An in-depth case-study in the elevator industry. In Abstracts Booklet of IEMS'19: 10th Industrial Engineering and Management Symposium: The Impact of DEGI Research on Society. Maia, Tecmaia. ISBN 978-972-752-242-2