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Abstract(s)
Cada nova solução tecnológica passa por diferentes estádios de maturidade no seu processo de adoção pelas organizações. No início, nem sempre se tem a global perceção do seu potencial, funcionamento e domínio para uma exploração eficaz. No caso do Robotic Process Automation (RPA) não foi diferente, mas o recurso tecnológico é hoje mais conhecido, adotado e aplicado. O presente estudo tem o objetivo global de identificar quais as abordagens para a adoção do RPA nas organizações e os respetivos efeitos da sua implementação. Foi realizada uma revisão de literatura que adotou a abordagem Scoping review, onde se identificou e agrupou, de forma clara e rigorosa, os principais benefícios e desafios que as organizações enfrentam com a implementação do RPA. Com a análise desta perspetiva, foi possível concluir que o RPA é, sem dúvida, uma tecnologia que é capaz de elevar as organizações, fazendo com que estas sejam mais eficientes e, como tal, competitivas e criem mais valor permitindo, então, que as organizações reduzam os custos dos seus processos, sejam mais eficientes, cometam menos erros e que, consequentemente, tragam uma maior satisfação aos funcionários e aos seus clientes. Embora muitas organizações estejam a adotar o RPA, um dos seus maiores obstáculos é a falta de conhecimento que existe em relação ao mesmo e as oportunidades que este pode criar no futuro. Para que a adoção da tecnologia seja mais eficiente é necessário que as organizações delineiem uma boa estratégia para a implementação e que, acima de tudo, consigam guiar os seus colaboradores, de forma a permitir que o RPA atinja todo o seu potencial.
Each new technological solution goes through different stages of maturity in its adoption process by organizations. At the beginning, one does not always does not always have a global perception of its potential, functioning and control for effective exploitation. In the case of Robotic Process Automation (RPA) it was no different, but the technological resource is now better known, adopted and applied. The present study has the overall objective of identifying the approaches for adopting RPA in organizations and the respective effects of its implementation. A literature review was then carried out using the Scoping review approach, which identified and grouped, in a clear and rigorous way, the main benefits and challenges that organizations face with the implementation of RPA. With the analysis of this perspective, it was possible to conclude that RPA is, without a doubt, a technology that can elevate organizations, making them more efficient and, as such, competitive and creating more value, allowing, then, organizations reduce the costs of their processes, be more efficient, make fewer errors and, consequently, bring greater satisfaction to employees and their customers. Although many organizations are adopting RPA, one of their biggest obstacles is the lack of knowledge that exists regarding RPA and the opportunities it can create in the future. For the adoption of technology to be more efficient, organizations need to outline a good implementation strategy and, above all, be able to guide their employees, to allow RPA to reach its full potential.
Each new technological solution goes through different stages of maturity in its adoption process by organizations. At the beginning, one does not always does not always have a global perception of its potential, functioning and control for effective exploitation. In the case of Robotic Process Automation (RPA) it was no different, but the technological resource is now better known, adopted and applied. The present study has the overall objective of identifying the approaches for adopting RPA in organizations and the respective effects of its implementation. A literature review was then carried out using the Scoping review approach, which identified and grouped, in a clear and rigorous way, the main benefits and challenges that organizations face with the implementation of RPA. With the analysis of this perspective, it was possible to conclude that RPA is, without a doubt, a technology that can elevate organizations, making them more efficient and, as such, competitive and creating more value, allowing, then, organizations reduce the costs of their processes, be more efficient, make fewer errors and, consequently, bring greater satisfaction to employees and their customers. Although many organizations are adopting RPA, one of their biggest obstacles is the lack of knowledge that exists regarding RPA and the opportunities it can create in the future. For the adoption of technology to be more efficient, organizations need to outline a good implementation strategy and, above all, be able to guide their employees, to allow RPA to reach its full potential.
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Keywords
Robotic process automation (RPA) Machine learning (ML) Screen-scraping Workflow automation Artificial intelligence (AI)