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Abstract(s)
O presente estudo tem como objetivo principal avaliar qual o impacto afetivo que diferentes estilos de comunicação na troca de e-mails têm a nível do recetor, nomeadamente, se existem diferenças entre gerações e entre os sexos. Para além disto, pretende-se avaliar qual o estilo de comunicação que as gerações preferem utilizar via e-mail enquanto trabalhadores de uma organização. A natureza do estudo é quantitativa, os dados foram recolhidos através de um paradigma experimental computadorizado e a amostra consiste em 251 participantes com idades compreendidas entre os 18 e os 45 anos. Os resultados obtidos revelam que existem diferenças significativas a nível do impacto afetivo no recetor quando comparados e-mails com estilos de comunicação distintos. No entanto, não foram encontradas diferenças significativas entre sexos, nem entre diferentes gerações ao nível do impacto afetivo. Relativamente às preferências a nível de estilo de comunicação (avaliadas neste estudo através da escolha de uma das empresas fictícias), os resultados revelaram que há uma associação significativa entre a preferência por um estilo e a geração a que o indivíduo pertence, assim como, entre os sexos de acordo com a geração. Por fim, são apresentadas as implicações práticas do estudo, as limitações e sugestões para estudos futuros.
This study aims to analyze the affective impact that different communication styles have on the receiver, in particular, if there are differences between generations and gender. Furthermore, it is intended to evaluate which communication style individuals from different generations prefer to use as employees. The nature of the study is quantitative, and the data was recorded through a computerized experimental paradigm. The sample consists of 251 participants between 18 and 45 years old. The inclusion criteria were to have, at the data collection, a professional experience of 12 months or more. The results show that there are significant differences in the affective impact according to the communication style showed in the e-mails. The obtained results also indicated that there are significant differences in the affective impact in e-mails with different communication styles. On the other hand, there were no significant differences between gender and individuals from the same generation. Relatively to the preferences of communication style, the results indicate that there is a correlation between the preference shown by individuals from the same generation and gender in each generation. Lastly, it will be addressed the practical implications and limitations of the study, while also referencing suggestions for future studies.
This study aims to analyze the affective impact that different communication styles have on the receiver, in particular, if there are differences between generations and gender. Furthermore, it is intended to evaluate which communication style individuals from different generations prefer to use as employees. The nature of the study is quantitative, and the data was recorded through a computerized experimental paradigm. The sample consists of 251 participants between 18 and 45 years old. The inclusion criteria were to have, at the data collection, a professional experience of 12 months or more. The results show that there are significant differences in the affective impact according to the communication style showed in the e-mails. The obtained results also indicated that there are significant differences in the affective impact in e-mails with different communication styles. On the other hand, there were no significant differences between gender and individuals from the same generation. Relatively to the preferences of communication style, the results indicate that there is a correlation between the preference shown by individuals from the same generation and gender in each generation. Lastly, it will be addressed the practical implications and limitations of the study, while also referencing suggestions for future studies.
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Keywords
Comunicação organizacional interna E-mail Gerações Formal Internal communication Generations Informal