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Abstract(s)
O presente estudo teve como objetivo identificar os riscos psicossociais a que os profissionais de apoio à vítima estão expostos e compreender as estratégias de coping que os profissionais põem em prática para lidar com o stress do seu trabalho. Para tal, adotou-se uma metodologia qualitativa de forma a explorar as perceções dos profissionais face ao seu trabalho. Os dados foram recolhidos através da condução de entrevistas semiestruturadas com o apoio de um guião construído a priori. A amostra consiste num total de 10 participantes com diferentes formações académicas, pertencentes a seis Instituições Particulares de Solidariedade Social (IPSS) portuguesas. Os resultados apontam para que estes profissionais estejam expostos a riscos psicossociais relacionados com a precariedade dos seus contratos de trabalho e da retribuição, a elevada exigência emocional das suas funções, as tarefas imprevisíveis, o conflito trabalho-vida pessoal e a carga de trabalho elevada. Por outro lado, para lidarem com as situações de stress no seu trabalho, os profissionais adotam estratégias que permitem o distanciamento cognitivo da situação adversa e procuram o suporte social dentro e fora da organização. Apresentam-se algumas implicações práticas dos resultados obtidos, bem como as limitações do presente estudo e sugestões para investigações futuras.
This study aimed to identify the psychosocial hazards to which victim support professionals are exposed to and to understand the coping strategies that professionals put in place to deal with the stress of their work. To this end, a qualitative methodology was adopted in order to explore the professionals' perceptions regarding their work. Data was collected by conducting semi-structured interviews with the support of a script produced a priori. The sample consists of a total of 10 participants with different academic backgrounds, belonging to six portuguese Private Social Solidariy Institutions (IPSS). The results indicate that these professionals are exposed to psychosocial hazards related to the precariousness of their employment contracts and remuneration, the high emotional demands of their work, the unpredictable tasks, the personal work-life conflict and the high workload. On the other hand, to deal with stressful situations in their work, professionals adopt strategies that allow cognitive distance from the adverse situation and seek social support within and outside of the institution. Some practical implications of the results obtained are presented, as well as the limitations of the present study and suggestions for future investigations.
This study aimed to identify the psychosocial hazards to which victim support professionals are exposed to and to understand the coping strategies that professionals put in place to deal with the stress of their work. To this end, a qualitative methodology was adopted in order to explore the professionals' perceptions regarding their work. Data was collected by conducting semi-structured interviews with the support of a script produced a priori. The sample consists of a total of 10 participants with different academic backgrounds, belonging to six portuguese Private Social Solidariy Institutions (IPSS). The results indicate that these professionals are exposed to psychosocial hazards related to the precariousness of their employment contracts and remuneration, the high emotional demands of their work, the unpredictable tasks, the personal work-life conflict and the high workload. On the other hand, to deal with stressful situations in their work, professionals adopt strategies that allow cognitive distance from the adverse situation and seek social support within and outside of the institution. Some practical implications of the results obtained are presented, as well as the limitations of the present study and suggestions for future investigations.
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Keywords
Riscos psicossociais Estratégias de coping Vítimas de crime Apoio à vítima Psychosocial hazards Coping strategies Crime victims Victim support