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Advisor(s)
Abstract(s)
Generations are raised in different times and fast changing cultures, communicating
and leading with different views. In multicultural organizations, communication barriers
can affect greatly how people interact, see each other and ultimately the way they lead may
impact performance.
The research draws on a selection of literature revealing clues to a better
understanding of organizational culture insights, communication barriers and different
leadership approaches as well as their characteristics. Further literature highlights several
competencies and approaches to ensure a successful performance of teams that are used in
the organization used as a base for this study.
The empirical study used quantitative research methods through the use of a survey
and a qualitative, using a semi-structured approach interview. The survey included the
participation of 131 replies and 4 interviews which the objective was to understand the
communication barriers among teams and leaders and their preferred leading styles while
understanding the impact of the organization culture in a multicultural environment.
The findings suggest that leaders and teams in multicultural organizations prefer a
coaching and supporting style in detriment of a more delegative and directive style,
moreover its relevant to highlight that there was no difference in the preference when
analysing leaders and team member. This finding was confirmed by the comments
obtained in the interviews. When analysing the communication barriers, the findings
suggest that at the participants that had the least experience had more issues with accents
while the ones with more experience faced more problems in understanding body
language.
In the discussion the main results are discussed in a broader perspective. Finally,
limitations of the study are given and recommendations for further research and practice
are made.
Description
Keywords
Organizational culture Communication Leadership Performance