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O presente estudo, que utiliza como base teórica o Modelo da Eficácia da Liderança (Gomes 2020), visa acrescentar à validação do mesmo, contribuindo com (1) o estudo do efeito da congruência do líder entre o que mesmo se compromete a fazer e o que efetivamente faz, no rendimento autopercecionado dos trabalhadores e a intenção de turnover dos mesmo, posteriormente, (2) procura verificar o efeito moderador da qualidade da comunicação nas relações anteriormente descritas. Este contou com a resposta a um questionário de 120 profissionais, os mesmos abrangendo diferentes descrições, diferenciando-se pelos seus setores de trabalho, anos de experiência e idade, entre outros, sendo a informação obtida organizada e analisada por meio do programa SPSS. Quanto ao rendimento autopercecionado, foi possível comprovar a influência positiva e significativa da congruência do líder, o mesmo sendo observado no estudo da intenção de turnover, demonstrando uma diminuição significativa quando na presença de maior perceção de congruência. Finalmente, foi parcialmente verificado o efeito moderador da qualidade da comunicação, apenas sendo observado o efeito moderador da comunicação negativa na relação da congruência do líder e o rendimento autopercecionado dos trabalhadores, sendo este efeito descrito como mitigante.
This study, grounded in the Leadership Effectiveness Model (Gomes, 2020), aims to contribute to its validation by examining (1) the effect of leadership congruence between their commitments and actions on employee self-perceived performance and subsequent turnover intention, and (2) the moderating effect of communication quality on these relationships. Data was collected through an online questionnaire administered to 120 professionals from diverse sectors, with varying years of experience and ages, the resulting data being organized and analyzed by means of the program SPSS. Regarding self-perceived performance, a significant positive influence of leadership congruence was found, this was then also observed for turnover intention, which, showed a significant decrease in the presence of higher perceived leadership congruence. Finally, the moderating effect of communication quality was partially proved, with only the moderating effect of negative communication on the relationship between perceived leadership congruence and employee self-perceived performance being identified, with negative communication serving as an attenuating force.
This study, grounded in the Leadership Effectiveness Model (Gomes, 2020), aims to contribute to its validation by examining (1) the effect of leadership congruence between their commitments and actions on employee self-perceived performance and subsequent turnover intention, and (2) the moderating effect of communication quality on these relationships. Data was collected through an online questionnaire administered to 120 professionals from diverse sectors, with varying years of experience and ages, the resulting data being organized and analyzed by means of the program SPSS. Regarding self-perceived performance, a significant positive influence of leadership congruence was found, this was then also observed for turnover intention, which, showed a significant decrease in the presence of higher perceived leadership congruence. Finally, the moderating effect of communication quality was partially proved, with only the moderating effect of negative communication on the relationship between perceived leadership congruence and employee self-perceived performance being identified, with negative communication serving as an attenuating force.
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Keywords
Liderança conceptual Liderança prática Congruência Rendimento autopercecionado Intenção de turnover Qualidade da comunicação Conceptual leadership Practical leadership Congruence Self-perceived performance Turnover intention Communication quality