| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 3.67 MB | Adobe PDF |
Authors
Advisor(s)
Abstract(s)
O objetivo desta dissertação é, numa primeira fase e através da análise aos conteúdos existentes na Intranet "Portal Metro" do Metropolitano de Lisboa, perceber se esses mesmos conteúdos satisfazem as necessidades dos colaboradores da organização, na sua utilização diária.
Numa segunda fase, visa-se perceber quais as preferências e usabilidade que os colaboradores dão aos conteúdos disponíveis na Intranet "Portal Metro", dividindo esses conteúdos por quatro áreas de conteúdos temáticos. Também se pretende analisar a relação
entre esses conteúdos temáticos e a área funcional dos colaboradores, por forma a ser
possível agregar os conteúdos e direcioná- los para as áreas funcionais que os utilizam mais,
e, assim, melhorar a Comunicação Interna do Metropolitano de Lisboa.
No âmbito deste estudo, é necessário compreender o impacto da Comunicação Interna nos
colaboradores, na cultura organizacional, na organização em si e na motivação e satisfação
dos colaboradores. Torna-se também importante perceber os contributos das Tecnologias de
Informação e Comunicação (TIC) nas organizações e, em específico, na Comunicação
Interna que as organizações desenvolvem, através da utilização de uma ferramenta essencial:
a Intranet.
O estudo de caso realizado no Metropolitano de Lisboa permitiu analisar de que a forma a
existência de uma Intranet direcionada para a participação dos colaboradores induz uma
Comunicação Interna que permite o desenvolvimento profissional dos colaboradores,
motivando-os e satisfazendo-os no seu local de trabalho, mas também fazendo-os sentir- se
parte da organização para a qual trabalham. Constatou-se, pelos resultados do estudo, a
aferição das três hipóteses em investigação. Ou seja, os conteúdos disponibilizados na Intranet "Portal Metro" vão ao encontro das necessidades de informação dos seus colaboradores.
The objective of this thesis has two main phases. The first phase includes an analysis of the content available on "Portal Metro" which is the Metropolitano de Lisboa's Intranet, and try to understand whether if this content meet the employees' needs in their daily usage or not. The second phase desires to understand which are the preferences and usability made by the employees of the content available in the Intranet. This content is divided in four main areas in order to facilitate the choice. It also wants to analyse the relationship between these divided contents and the functional area of each employee. This analysis will allow the organization to target the content to a specific functional area and so improve the Internal Communication. In the context of this study, it is important to understand the impact of Internal Communication not only to the organization itself, but also to the organizational culture, the employees and their motivation and satisfaction to the job they are performing. It is also very important to recognise the contributions of Information and Communication Technologies (ICT) in organizations and specifically in Internal Communication through the usage of an essential tool: the Intranet. This case study of Metropolitano de Lisboa allowed to analyse in which way the existence of an employee-directed Intranet induce an Internal Communication that promotes the employees' development, motivating them to be better employees and to do a better job in their organization but also giving them the sense of belonging to that specific organization. Through this study results we were able to validate the three hypothesis of investigation. This means that the content available on the Intranet "Portal Metro" meet the employees' needs of information.
The objective of this thesis has two main phases. The first phase includes an analysis of the content available on "Portal Metro" which is the Metropolitano de Lisboa's Intranet, and try to understand whether if this content meet the employees' needs in their daily usage or not. The second phase desires to understand which are the preferences and usability made by the employees of the content available in the Intranet. This content is divided in four main areas in order to facilitate the choice. It also wants to analyse the relationship between these divided contents and the functional area of each employee. This analysis will allow the organization to target the content to a specific functional area and so improve the Internal Communication. In the context of this study, it is important to understand the impact of Internal Communication not only to the organization itself, but also to the organizational culture, the employees and their motivation and satisfaction to the job they are performing. It is also very important to recognise the contributions of Information and Communication Technologies (ICT) in organizations and specifically in Internal Communication through the usage of an essential tool: the Intranet. This case study of Metropolitano de Lisboa allowed to analyse in which way the existence of an employee-directed Intranet induce an Internal Communication that promotes the employees' development, motivating them to be better employees and to do a better job in their organization but also giving them the sense of belonging to that specific organization. Through this study results we were able to validate the three hypothesis of investigation. This means that the content available on the Intranet "Portal Metro" meet the employees' needs of information.
Description
Keywords
Comunicação interna Comportamento organizacional Administração pública TIC Intranet Internal communication Organizational behaviour Public administration ICT