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É inegável o forte impacto da pandemia COVID-19 à escala global, nos últimos dois anos. Os hospitais mundiais, presentes na linha da frente no combate à propagação e tratamento sem precedentes, foram fortemente afetados. A dissertação procura apurar o impacto da pandemia COVID-19 nos projetos de melhoria contínua Lean Six Sigma nos hospitais, com base na teoria organizacional "organização viva". A metodologia Lean Six Sigma tem sido amplamente adotada em hospitais como o paradigma de melhoria contínua. A pandemia teve um impacto significativo nos hospitais e nestes processos. A teoria organizacional "organização viva" criada por Arie de Geus (1997) é pertinente neste contexto, pois vê as organizações como estruturas dinâmicas e em constante adaptação. O estudo tem por base a literatura existente e explora os impactos da pandemia nos projetos de melhoria contínua Lean Six Sigma em hospitais, com base nos dez princípios da teoria organizacional "organização viva". A discussão aborda os impactos da pandemia, como o rápido aumento de camas e unidades de cuidado intensivo, e como a necessidade adicional de material e inventário interrompeu os projetos de melhoria contínua de eficiência de custos e levou a adoção de novos projetos de Lean Six Sigma que se concentram na flexibilidade, qualidade e velocidade. As várias adaptações dos projetos satisfazem oito dos dez princípios da teoria “organização viva”.
The strong impact of the COVID-19 pandemic at a global scale over the past two years is undeniable. World hospitals, at the forefront in the fight against unprecedented spread and treatment, have been greatly affected. This dissertation aims to determine the impact of the COVID-19 pandemic on Lean Six Sigma continuous improvement projects in hospitals, based on the organizational theory of "living organization." The Lean Six Sigma methodology has been widely adopted in hospitals as the paradigm for continuous improvement. The pandemic has had a significant impact on hospitals and these processes. The organizational theory of "living organization" created by Arie de Geus (1997) is relevant in this context, as it views organizations as dynamic structures in constant adaptation. The study is based on existing literature and explores the impacts of the pandemic on Lean Six Sigma continuous improvement projects in hospitals, based on the ten principles of the "living organization" organizational theory. The discussion addresses the impacts of the pandemic, such as the rapid increase in beds and intensive care units, and how the additional need for materials and inventory has disrupted cost-efficiency continuous improvement projects and led to the adoption of new Lean Six Sigma projects that focus on flexibility, quality, and speed. The multiple project adaptations satisfy eight out of the ten principles of the "living organization” theory.
The strong impact of the COVID-19 pandemic at a global scale over the past two years is undeniable. World hospitals, at the forefront in the fight against unprecedented spread and treatment, have been greatly affected. This dissertation aims to determine the impact of the COVID-19 pandemic on Lean Six Sigma continuous improvement projects in hospitals, based on the organizational theory of "living organization." The Lean Six Sigma methodology has been widely adopted in hospitals as the paradigm for continuous improvement. The pandemic has had a significant impact on hospitals and these processes. The organizational theory of "living organization" created by Arie de Geus (1997) is relevant in this context, as it views organizations as dynamic structures in constant adaptation. The study is based on existing literature and explores the impacts of the pandemic on Lean Six Sigma continuous improvement projects in hospitals, based on the ten principles of the "living organization" organizational theory. The discussion addresses the impacts of the pandemic, such as the rapid increase in beds and intensive care units, and how the additional need for materials and inventory has disrupted cost-efficiency continuous improvement projects and led to the adoption of new Lean Six Sigma projects that focus on flexibility, quality, and speed. The multiple project adaptations satisfy eight out of the ten principles of the "living organization” theory.
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Keywords
Impacto da pandemia covid-19 Lean six sigma Organização viva Hospitais Impact of covid-19 pandemic Living organization Hospitals