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Abstract(s)
O âmbito da presente dissertação consiste na análise de um estudo de caso acerca das práticas de avaliação de soft skills implementadas em processos de Recrutamento e Seleção por uma consultora de RH. Seguindo uma abordagem de natureza qualitativa, o estudo foi desenvolvido com recurso à observação participante no terreno por parte da investigadora, à análise documental e a entrevistas, de cariz semiestruturado, realizadas aos vários intervenientes envolvidos neste processo. No que concerne aos resultados, estes evidenciam a pertinência do ponto de vista dos elementos envolvidos no estudo. Assim, no sentido da melhoria das técnicas aplicadas pela empresa X1, pretende-se aprimorar as metodologias já empregues e incrementar novas práticas, e promover a formação dos consultores no que respeita à sensibilização para a relevância da avaliação de soft skills em processos de R&S, bem como para a adoção de boas práticas para a concretizar. O estudo termina com a apresentação de possíveis práticas a implementar pela empresa X, por forma a fazer face às sugestões enunciadas pelos intervenientes e, consequentemente, colmatar as limitações identificadas.
The purpose of this dissertation consists in the analysis of a case study regarding the soft skills assessment practices implemented in recruitment and selection processes by an HR consultant. Following a qualitative approach, the study was developed using participant observation in the field by the researcher, document analysis and semi-structured interviews carried out with the various participants involved in this process. Regarding the results, these show the relevance from the point of view of the elements involved in the study. Therefore, in order to improve the techniques applied by company X2, it is intended to improve the methodologies already used and the implementation of new ones; and to promote the training of consultants regarding the awareness of the relevance of soft skills assessment in R&S processes, as well as for the adoption of good practices to implement it. The study ends with the presentation of possible practices to be implemented by company X in order to face the suggestions made by the interveners and, consequently, to remedy the identified limitations.
The purpose of this dissertation consists in the analysis of a case study regarding the soft skills assessment practices implemented in recruitment and selection processes by an HR consultant. Following a qualitative approach, the study was developed using participant observation in the field by the researcher, document analysis and semi-structured interviews carried out with the various participants involved in this process. Regarding the results, these show the relevance from the point of view of the elements involved in the study. Therefore, in order to improve the techniques applied by company X2, it is intended to improve the methodologies already used and the implementation of new ones; and to promote the training of consultants regarding the awareness of the relevance of soft skills assessment in R&S processes, as well as for the adoption of good practices to implement it. The study ends with the presentation of possible practices to be implemented by company X in order to face the suggestions made by the interveners and, consequently, to remedy the identified limitations.
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Keywords
Avaliação de soft skills Estudo de caso numa consultora de RH Recrutamento e seleção Soft skills evaluation Case study in a HR Consultant Recruitment and selection