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As exigências do trabalho e o burnout : o papel moderador da inteligência emocional
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O burnout constitui um dos principais riscos psicossociais no contexto laboral, estando frequentemente associado a elevadas exigências de trabalho. Neste sentido, o presente estudo teve como objetivo analisar a relação entre as exigências laborais e o burnout, bem como explorar o papel moderador da inteligência emocional nesta relação. Recorreu-se a um desenho quantitativo, transversal e correlacional, envolvendo uma amostra de trabalhadores de diferentes contextos organizacionais. Os dados foram recolhidos através de um protocolo constituído por um questionário sociodemográfico, a Wong and Law Emotional Intelligence Scale (WLEIS), o Oldenburg Burnout Inventory (OLBI) e a dimensão Exigências Emocionais do Copenhagen Psychosocial Questionnaire III (COPSOQ III). A análise dos dados foi realizada com recurso ao Statistical Package for the Social Sciences (SPSS) versão 29. Os resultados evidenciaram uma associação positiva e estatisticamente significativa entre as exigências laborais e o burnout, bem como uma relação negativa entre a inteligência emocional e os níveis de burnout. Verificou-se, ainda, uma associação positiva entre a idade e a inteligência emocional. Contudo, a inteligência emocional não apresentou um efeito moderador significativo na relação entre as exigências laborais e o burnout. Estes resultados reforçam a importância da implementação de estratégias organizacionais orientadas para a gestão das exigências laborais e sugerem o potencial contributo do desenvolvimento de competências emocionais para a promoção do bem-estar psicológico dos trabalhadores.
Burnout is one of the main psychosocial risks in the workplace, often associated with high work demands. Therefore, this study aimed to analyze the relationship between work demands and burnout, as well as to explore the moderating role of emotional intelligence in this relationship. A quantitative, cross-sectional, and correlational design was used, involving a sample of workers from different organizational contexts. Data were collected using a protocol consisting of a sociodemographic questionnaire, the Wong and Law Emotional Intelligence Scale (WLEIS), the Oldenburg Burnout Inventory (OLBI), and the Emotional Demands dimension of the Copenhagen Psychosocial Questionnaire III (COPSOQ III). Data analysis was performed using the Statistical Package for the Social Sciences (SPSS) version 29. The results showed a positive and statistically significant association between work demands and burnout, as well as a negative relationship between emotional intelligence and burnout levels. A positive association was also found between age and emotional intelligence. However, emotional intelligence did not show a significant moderating effect on the relationship between work demands and burnout. These results reinforce the importance of implementing organizational strategies aimed at managing work demands and suggest the potential contribution of developing emotional skills to promoting the psychological well-being of workers.
Burnout is one of the main psychosocial risks in the workplace, often associated with high work demands. Therefore, this study aimed to analyze the relationship between work demands and burnout, as well as to explore the moderating role of emotional intelligence in this relationship. A quantitative, cross-sectional, and correlational design was used, involving a sample of workers from different organizational contexts. Data were collected using a protocol consisting of a sociodemographic questionnaire, the Wong and Law Emotional Intelligence Scale (WLEIS), the Oldenburg Burnout Inventory (OLBI), and the Emotional Demands dimension of the Copenhagen Psychosocial Questionnaire III (COPSOQ III). Data analysis was performed using the Statistical Package for the Social Sciences (SPSS) version 29. The results showed a positive and statistically significant association between work demands and burnout, as well as a negative relationship between emotional intelligence and burnout levels. A positive association was also found between age and emotional intelligence. However, emotional intelligence did not show a significant moderating effect on the relationship between work demands and burnout. These results reinforce the importance of implementing organizational strategies aimed at managing work demands and suggest the potential contribution of developing emotional skills to promoting the psychological well-being of workers.
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Burnout Exigências laborais Inteligência emocional Work demands Emotional intelligence
Contexto Educativo
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Licença CC
Sem licença CC