Browsing by Author "Barbosa, Filipa Osório de Castro"
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- Performance management systems in the public sector : the case study of STCPPublication . Barbosa, Filipa Osório de Castro; Marques, Luís Manuel Dionísio; Alves, Paulo Alexandre PimentaThis dissertation explores performance management supported in a case study applied to STCP, the main public transport operator in the city of Porto, in Portugal, which was under the full command of Troika in a recent past. Over the past two decades, the introduction of performance management has been one of the most well-known international developments in public management. On the other hand, reforms in the scope of the New Public Management movement have led to major changes in the management of public sector organisations, based on the adoption of private sector management techniques and the concept of competitive markets. The goals of these organisations are notoriously ambiguous and the selection of appropriate performance measures is known to be difficult, therefore, this dissertation aims to describe and analyse STCP’s performance management system and the impacts caused by Troika on it, focusing on the strategy definition. The achievement of the interviews based on the Ferreira and Otley review, the direct observation and documental analysis allowed the characterisation of this system over time, including the period under the command of a financial assistance programme. In 2000, the creation of the management system based on objectives for departments and employees was laid, however, some years later, with the financial crisis, the management of STCP under the sphere of Troika, inhibited decisions taken by the Board of Directors. In the recent years, the company is giving the first steps out of the external intervention showing some lack of orientation. In 2018, the delivery of the management of the STCP to six municipalities of the Metropolitan area of Porto is following the trend to decentralise public services and answering to the pressures to improve their efficiency. The municipalities are considered as being better positioned to manage public transport in their areas of activity, providing a better alignment and more proximity between the company and the local citizens’ necessities.