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Perceptions of the public transport service as a barrier to the adoption of public transport: a qualitative study

2019-05-01Journal article Open access
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dc.contributor.authorRamos, Sara
dc.contributor.authorVicente, Paula
dc.contributor.authorPassos, Ana M.
dc.contributor.authorCosta, Patrícia
dc.contributor.authorReis, Elizabeth
dc.date.accessioned2021-03-31T15:54:29Z
dc.date.available2021-03-31T15:54:29Z
dc.date.issued2019-05-01
dc.description.abstractThis article presents the outcomes of a qualitative study involving users of public transportation in the metropolitan area of Lisbon in order to obtain a deeper understanding of attitudes towards public transport and to explore perceptions of the public transport service. It is important to know what people think and feel about public transport so that strategies can be designed to attract people to public transport. Ethnographic interviews and focus group discussions were conducted to identify factors that potentially influence people's perceptions and determine their satisfaction, or dissatisfaction with the public transport service. The key findings suggest that public transport usage would increase if the level of service was brought in line with users' expectations; more specifically, there should be a better connection between inter-modal options, more compliance with timetables, and a more appropriate response to users' needs.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.doi10.3390/socsci8050150pt_PT
dc.identifier.eid85067312439
dc.identifier.issn2076-0760
dc.identifier.urihttp://hdl.handle.net/10400.14/32433
dc.identifier.wos000683571100021
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/pt_PT
dc.subjectPassenger satisfactionpt_PT
dc.subjectPortugalpt_PT
dc.subjectPublic transportationpt_PT
dc.subjectQualitative researchpt_PT
dc.subjectTransport modespt_PT
dc.titlePerceptions of the public transport service as a barrier to the adoption of public transport: a qualitative studypt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.issue5pt_PT
oaire.citation.titleSocial Sciencespt_PT
oaire.citation.volume8pt_PT
person.familyNameRamos
person.familyNameVicente
person.familyNamePassos
person.familyNameCosta
person.familyNameReis
person.givenNameSara
person.givenNamePaula
person.givenNameAna Margarida
person.givenNamePatrícia
person.givenNameElizabeth
person.identifier718061
person.identifier.ciencia-id541F-711A-F392
person.identifier.ciencia-idA610-ECCA-EDE7
person.identifier.ciencia-id5912-41DD-380A
person.identifier.ciencia-id7010-38F4-40BC
person.identifier.orcid0000-0002-5876-0403
person.identifier.orcid0000-0003-4387-6400
person.identifier.orcid0000-0003-4966-4468
person.identifier.orcid0000-0002-9532-3747
person.identifier.orcid0000-0001-9364-2261
person.identifier.ridA-9535-2010
person.identifier.scopus-author-id57191753088
person.identifier.scopus-author-id21234494800
person.identifier.scopus-author-id36791908300
person.identifier.scopus-author-id55839412000
person.identifier.scopus-author-id26021453300
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
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