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Benchmarking Hospitals through a web based platform

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dc.contributor.authorPortela, Maria
dc.contributor.authorCamanho, A. S.
dc.contributor.authorAlmeida, Diogo Queiroz
dc.contributor.authorNogueira, Luís
dc.contributor.authorSilva, Sofia Nogueira da
dc.contributor.authorCastro, Ricardo A. S.
dc.date.accessioned2016-06-28T08:45:40Z
dc.date.available2016-06-28T08:45:40Z
dc.date.issued2016
dc.description.abstractPurpose – In a context of international economic crisis the improvement in the efficiency and productivity of public services is seen as a way to maintain high-quality levels at lower costs. Increased productivity can be promoted through benchmarking exercises, where key performance indicators (KPIs), individually or aggregated, are used to compare health units. The purpose of this paper is to describe a benchmarking platform, called Hospital Benchmarking (HOBE), where hospital’s services are used as the unit of analysis. Design/methodology/approach – HOBE platform includes a set of managerial indicators through which hospital services’ are compared. The platform also benchmarks services through aggregate service indicators, and provides an aggregate measure of hospital’s performance based on a composite indicator of the service’s performances. These aggregate indicators were obtained through data envelopment analysis (DEA). Findings – Some results are presented for Portuguese hospitals for the trial years of 2008 and 2009, for which data is publicly available. Details for the service-level analysis are provided for a sample hospital, as well as details on the aggregate performance resulting from services performances. Practical implications – HOBE’s features and outcomes show that the platform can be used to guide management actions and to support the design of health policies by administrative authorities, provided that good quality and timely data are available, and that hospitals are involved in the design of the KPIs. Originality/value – The platform is innovative in the sense that it bases its analysis on hospital’s services, which are in general more comparable among hospitals than indicators of hospital overall performance. In addition, it makes use of DEA to aggregate performance indicators, allowing for user choice in the inputs and outputs to be aggregated, and it proposes a novel model to aggregate service’s efficiencies into a single measure of hospital performance.pt_PT
dc.identifier.citationPORTELA, Maria; Camanho, A.S.; Almeida, Diogo Queiroz; Nogueira, Luis; Silva, Sofia Nogueira da; Castro, Ricardo A.S.- Benchmarking Hospitals through a web based platform. Benchmarking: An International Journal. ISSN 1463-5771. Vol. 23, n.º 3 (2016), p.722-739pt_PT
dc.identifier.doi10.1108/BIJ-07-2014-0067
dc.identifier.eid84961958959
dc.identifier.urihttp://hdl.handle.net/10400.14/20299
dc.identifier.wos000382537000011
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherEmerald
dc.subjectBenchmarkingpt_PT
dc.subjectPerformance measurement (managerial)pt_PT
dc.subjectData envelopment analysis (DEA)pt_PT
dc.subjectHealth servicespt_PT
dc.subjectWeb platformspt_PT
dc.subjectAggregate per formance measurespt_PT
dc.subjectPortuguese health systempt_PT
dc.titleBenchmarking Hospitals through a web based platformpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/3599-PPCDT/PTDC%2FEGE-GES%2F112232%2F2009/PT
oaire.citation.endPage739
oaire.citation.issue3
oaire.citation.startPage722
oaire.citation.titleBenchmarking: An International Journal
oaire.citation.volume23
oaire.fundingStream3599-PPCDT
person.familyNameSilva
person.familyNameCamanho
person.givenNameMaria
person.givenNameAna
person.identifier.ciencia-idD012-79F9-34BC
person.identifier.ciencia-id0612-BE1E-35AB
person.identifier.orcid0000-0002-3525-2393
person.identifier.orcid0000-0001-7683-5889
person.identifier.scopus-author-id55663172600
person.identifier.scopus-author-id7801312656
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
rcaap.rightsrestrictedAccesspt_PT
rcaap.typearticlept_PT
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relation.isAuthorOfPublication878e3939-4d1a-422a-91ed-aa91c2646100
relation.isAuthorOfPublication.latestForDiscovery878e3939-4d1a-422a-91ed-aa91c2646100
relation.isProjectOfPublicationa53de8d7-2ec5-491e-b32c-60c68ceea78b
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