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Proposal for a chatbot prototype in the plant Health Department Of Brazilian Ministry of Agriculture

2020-09-21Conference object Open access
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dc.contributor.authorFeitosa, Wilian Ramalho
dc.contributor.authorPatrocínio, Flora Oyama do
dc.contributor.authorSantos, Sara Rosa
dc.contributor.authorSilva, Susana Costa e
dc.date.accessioned2021-04-28T17:35:05Z
dc.date.available2022-09-21T00:30:19Z
dc.date.issued2020-09-21
dc.description.abstractAround the world, governments are implementing services combined with artificial intelligence to improve service to the population. The main objective of this study is to develop a chatbot prototype able to answer the most frequently asked questions about the Plant Health department of the Brazilian Ministry of Agriculture, Livestock, and Supply (MAPA), reducing the workload dedicated to responding emails and phone calls, in addition to providing face-to-face care. Initially, investigations were made on the concepts of artificial intelligence, the different types of chatbots and the tools needed to build the prototype. Subsequently, an analysis of the chosen tool and programming language was elaborated. After that, the development of the application and the configuration of the platforms began. Considering how a chatbot can spread information, including good practices about plant health and agriculture, this project can contribute to food security, increasing productivity and fighting against waste, helping to achieve UN SDG number 2-zero hunger.pt_PT
dc.description.versioninfo:eu-repo/semantics/acceptedVersionpt_PT
dc.identifier.doi10.1109/AI4G50087.2020.9311048pt_PT
dc.identifier.eid85100351899
dc.identifier.isbn9781728170329
dc.identifier.isbn9781728170312
dc.identifier.urihttp://hdl.handle.net/10400.14/32813
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.subjectChatbotpt_PT
dc.subjectAutomationpt_PT
dc.subjectCitizen servicespt_PT
dc.subjectAction researchpt_PT
dc.titleProposal for a chatbot prototype in the plant Health Department Of Brazilian Ministry of Agriculturept_PT
dc.typeconference object
dspace.entity.typePublication
oaire.citation.endPage21pt_PT
oaire.citation.startPage17pt_PT
oaire.citation.title2020 IEEE / ITU International Conference on Artificial Intelligence for Good, AI4G 2020pt_PT
person.familyNameFeitosa
person.familyNameSilva
person.givenNameWilian
person.givenNameSusana C.
person.identifierE-2200-2014
person.identifier.ciencia-id5818-1A55-F727
person.identifier.orcid0000-0002-7005-4499
person.identifier.orcid0000-0001-7979-3944
person.identifier.ridN-7879-2013
person.identifier.ridE-2200-2014
person.identifier.scopus-author-id57193952774
person.identifier.scopus-author-id37076829400
rcaap.rightsopenAccesspt_PT
rcaap.typeconferenceObjectpt_PT
relation.isAuthorOfPublicationb3c6d6ed-3263-4b67-9a7c-d406b210e896
relation.isAuthorOfPublication42214927-65c3-42a2-98ea-ae8c3a3eae19
relation.isAuthorOfPublication.latestForDiscovery42214927-65c3-42a2-98ea-ae8c3a3eae19

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