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A presente investigação enquadra-se na análise da temática da Inteligência Emocional e das tipologias de liderança utilizadas por responsáveis de unidades de uma empresa de restauração coletiva. A delineação da mesma, surje com o objetivo de aprofundar a aplicação do conceito de Inteligência Emocional, em contexto organizacional, assim como verificar as tipologias de liderança mais predominantes nestes colaboradores. Através de uma metodologia qualitativa, foram realizadas entrevistas semi-estruturadas a oito responsáveis de unidades da empresa em questão, tendo sido a análise de conteúdos orientada pelos princípios da Grounded Theory. Como principais resultados, verificamos que os líderes em estudo se encontram pouco atentos à temática da Inteligência Emocional, não existindo grande congruência nos seus comportamentos, no que à Inteligência Emocional diz respeito. Verifica-se também que apesar de apresentarem algumas competências de Inteligência Emocional, os líderes parecem não ter consciência das mesmas, levando a que não as fomentem nem as melhorem. Relativamente às tipologias de liderança, verificou-se que existe um padrão relativo à Liderança Transacional, apesar de existirem referências que evidenciam a presença de Liderança com traços Transformacionais e Laissez-Faire, sendo as gestões por exceção ativa e passiva e a recompensa contingente, as dimensões de liderança mais evidenciadas. Considera-se que este estudo cumpre assim o seu propósito, dando um contributo quer para a comunidade científica, quer para a empresa em estudo, quer para outras empresas deste sector de atividade, permitindo que sejam estruturados possíveis planos de melhoria.
The present research should come under the analysis of Emotional Intelligence and the leadership types of used by units managers of a collective catering enterprise. The research idea appears with the purpose of dgetting deeper in Emotional Intelligence application concept in an organizational context, as well as, verifying the predominant types of leadership in these collaborators. Through a qualitative methodology, semi-structured interviews were conducted to eight enterprise unit managers, and content analysis was guided by the Grounded Theory principles. As main results, we verified that the leaders in study are not aware about Emotional Intelligence subject and there is no major congruence in their conducts, in what Emotional Intelligence refers to. It is also verified that, although they present some Emotional Intelligence competences, the leaders do not seem to be aware about of them, and such fact is negative because those leaders don’t instigate or promote Emotional Intelligence skills. Regarding leadership typologies, we verified a padron standard regarding Transactional Leadership, although there are references that show leadership presence with Transformational and Laissez-Faire traits, being the active and passive management exception exceptions and contingent reward the leadership dimensions in evidence. It is considered that this study fulfills its purpose, giving a contribution both to the scientific community, to the enterprise under study and to other enterprises in this activity sector, allowing that possible improvement plans can be designed.
The present research should come under the analysis of Emotional Intelligence and the leadership types of used by units managers of a collective catering enterprise. The research idea appears with the purpose of dgetting deeper in Emotional Intelligence application concept in an organizational context, as well as, verifying the predominant types of leadership in these collaborators. Through a qualitative methodology, semi-structured interviews were conducted to eight enterprise unit managers, and content analysis was guided by the Grounded Theory principles. As main results, we verified that the leaders in study are not aware about Emotional Intelligence subject and there is no major congruence in their conducts, in what Emotional Intelligence refers to. It is also verified that, although they present some Emotional Intelligence competences, the leaders do not seem to be aware about of them, and such fact is negative because those leaders don’t instigate or promote Emotional Intelligence skills. Regarding leadership typologies, we verified a padron standard regarding Transactional Leadership, although there are references that show leadership presence with Transformational and Laissez-Faire traits, being the active and passive management exception exceptions and contingent reward the leadership dimensions in evidence. It is considered that this study fulfills its purpose, giving a contribution both to the scientific community, to the enterprise under study and to other enterprises in this activity sector, allowing that possible improvement plans can be designed.
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Inteligência emocional Liderança transacional Liderança transformacional Liderança laissez-faire Emotional intelligence Transactional leadership Transformational leadership Laissez-faire leadership