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Linking quality management to manufacturing strategy: an empirical investigation of customer focus practices

dc.contributor.authorSousa, Rui
dc.date.accessioned2011-09-08T12:10:37Z
dc.date.available2011-09-08T12:10:37Z
dc.date.issued2003
dc.description.abstractQuality management (QM) has often been advocated as being universally applicable to organizations. This is in contrast with the manufacturing strategy contingency approach of operations management (OM) which advocates internal and external consistency between manufacturing strategy choices. This article investigates, using the case-study method, whether customer focus practices—a distinctive subset of the whole set of QM practices—are contingent on a plant’s manufacturing strategy context. The study strongly suggests that customer focus practices are contingent on a plant’s manufacturing strategy and identifies mechanisms by which this takes place. The findings inform the implementation of QM programs.por
dc.identifier.citationSOUSA, Rui - Linking quality management to manufacturing strategy: an empirical investigation of customer focus practices. Journal of Operations Management. ISSN: 0272-6963. Vol. 21, n.º 1 (2003),p. 1-18por
dc.identifier.doi10.1016/S0272-6963(02)00055-4
dc.identifier.urihttp://hdl.handle.net/10400.14/5302
dc.language.isoengpor
dc.peerreviewedyespor
dc.publisherElsevierpor
dc.subjectQuality managementpor
dc.subjectCustomer focuspor
dc.subjectManufacturing strategypor
dc.subjectContingency researchpor
dc.titleLinking quality management to manufacturing strategy: an empirical investigation of customer focus practicespor
dc.typejournal article
dspace.entity.typePublication
rcaap.rightsrestrictedAccesspor
rcaap.typearticlepor

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