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Desde 2006, a rádio pública conta com um provedor do ouvinte. A lei 2/2006, de 14 de fevereiro de 2006, instituiu as suas competências: representar e defender as perspetivas dos ouvintes face à oferta radiofónica, acentuar a fiabilidade do serviço público, promover a credibilidade e boa imagem dos profissionais, estimular a ética profissional e o código deontológico dos profissionais e contribuir para a cultura de autocrítica (Relatório do Provedor, 2006, p. 104). O artigo, de caráter exploratório, estuda a informação radiofónica, as reações dos ouvintes através de mensagens ao provedor e as recomendações deste à administração da RTP, através da análise dos relatórios anuais do provedor e ainda dos relatórios e contas da empresa (2006-2019).
Since 2006, public radio has had listeners ombudsman. Law 2/2006 of 14 February 2006 established its competencies: to represent and defend the perspectives of listeners in the face of radio supply, to enhance the reliability of the public service, to promote the credibility and good image of professionals, to stimulate professional ethics and the code of ethics of professionals, and to contribute to the culture of self-criticism (Ombudsman’s Report, 2006, p. 104). This exploratory article focuses on radio information, listeners’ reactions through messages to the ombudsman and its recommendations to RTP management, through the analysis of the ombudsman’s annual reports and the company’s annual financial reports (2006-2019).
Since 2006, public radio has had listeners ombudsman. Law 2/2006 of 14 February 2006 established its competencies: to represent and defend the perspectives of listeners in the face of radio supply, to enhance the reliability of the public service, to promote the credibility and good image of professionals, to stimulate professional ethics and the code of ethics of professionals, and to contribute to the culture of self-criticism (Ombudsman’s Report, 2006, p. 104). This exploratory article focuses on radio information, listeners’ reactions through messages to the ombudsman and its recommendations to RTP management, through the analysis of the ombudsman’s annual reports and the company’s annual financial reports (2006-2019).
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Rádio Provedor Informação Rádio pública Radio Ombudsman Information Public radio