Browsing by Issue Date, starting with "2022-01-07"
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- #098 Conhecimentos dos professores das escolas de Viseu relativamente à saúde oral infantilPublication . Albuquerque, Ana Teresa; Figueiredo, Andreia; Seabra, MarianaObjetivos: As doenças orais, tão frequentes nas crianças em idade escolar, são na sua maioria suscetíveis de prevenção. Uma vez que as crianças passam grande parte do seu tempo nas escolas, este é o local ideal para o desenvolvimento e implementação de programas educativo?preventivos. Os professores, pela sua relação de proximidade com os alunos, assumem um papel essencial na promoção e educação para a saúde oral, podendo contribuir para a adoção de comportamentos saudáveis que se perpetuarão para o resto da vida. No entanto, para que se tornem agentes promotores de saúde eficazes, é necessário que possuam conhecimentos na área. O objetivo deste estudo foi, por isso, caracterizar os conhecimentos dos docentes no âmbito da saúde oral. Materiais e métodos: Estudo descritivo, observacional, transversal realizado com 475 docentes dos Agrupamentos de Escolas e Colégios privados de Viseu. Os dados foram recolhidos através de um questionário online que permitiu caracterizar os conhecimentos relativamente à saúde oral. Resultados: A amostra revela que apenas 6,7% dos professores realizou formação em saúde oral. 89,7% reconhece ser importante estar envolvido na saúde oral das crianças. Os educadores de infância e professores do 1.º ciclo são os mais vigilantes em relação à higiene oral dos seus alunos, revelando maior conhecimento na área (p<0.001). 75,9% dos professores não inclui a higiene oral na rotina diária escolar apresentando a falta de condições e de recursos humanos como principais motivos. Os docentes que lecionam em escolas em meio rural têm maior perceção conhecimento e melhores práticas relativamente à higiene oral (p<0.05). Os professores que mostram maior consciencialização relativamente ao número de escovagens de dentes diária e à importância da higienização antes de deitar são os que possuem formação em higiene oral (p<0.05). A maioria dos docentes não possui conhecimento relativamente à quantidade adequada de flúor, idade com que se deve começar a utilizar o fio dentário, momento adequado para a primeira visita ao médico dentista e frequência de consultas. Conclusões: Existe um défice de conhecimentos por parte dos professores relativamente à saúde oral das crianças. Para que exerçam adequadamente o seu papel como agentes promotores de saúde oral, é crucial aumentar a sua literacia na área, através da realização de ações de formação contínua.
- Online customer experience : a model to assess and benchmark customers experiencePublication . Oliveira, Beatriz Braga de; Silva, Susana Cristina Lima da Costa eE-commerce has become an essential and highly competitive channel for eretailers, who have felt the need to invest in the experience delivered to customers, to differentiate from the competition. Customer experience has become one of the most critical determinants of success for an online business. However, much of the existing literature focuses on consumer perceptions and does not investigate this concept from a management perspective. Additionally, it also does not consider the latest technological developments such as artificial intelligence, augmented reality and virtual reality. This study offers a model to measure and compare the online consumer experience in e-commerce websites, considering eight dimensions that cover recent technological advances. The applicability of the model was verified through a multiple case study that evaluated companies in the footwear industry, taking into consideration two distinct segments, high-price and low-price segment. The data collected by websites’ observation enabled the confirmation of part of the suggested propositions. However, the propositions concerning the use of new technologies were not possible to be confirmed in both segments. Opportunities for improvement were identified, especially for high-price segment companies, since the results showed that these companies provide a less pleasant consumer experience than those of the opposite segment. This study extends the scope of the online consumer experience, by introducing more contemporary dimensions and metrics for its measurement. Additionally, the model allows an evaluation and comparison of the experience delivered by several online retailers, using the Portuguese footwear industry as reference.
- Let's End HepC: modelling public health epidemiological policies applied to Hepatitis C in SpainPublication . Lopes, Henrique; Baptista-Leite, Ricardo; Franco, Diogo; Serra, Miguel A.; Escudero, Amparo; Martín-Moreno, José M.Background: The WHO has defined international targets toward the elimination of hepatitis C by 2030. Most countries cannot be on track to achieve this goal unless many challenges are surpassed. The Let's End HepC (LEHC) tool aims to contribute to the control of hepatitis C. The innovation of this tool combines the modelling of public health policies (PHP) focused on hepatitis C with epidemiological modelling of the disease, obtaining a unique result that allows to forecast the impact of policy outcomes. The model was applied to several countries, including Spain. Methods: To address the stated objective, we applied the “Adaptive Conjoint Analysis” for PHP decision-making and Markov Chains in the LEHC modelling tool. The tool also aims to be used as an element of health literacy for patient advocacy through gamification mechanisms and country comparability. The LEHC project has been conducted in several countries, including Spain. The population segments comprised in the project are: People Who Inject Drugs (PWID), prisoners, blood products, remnant population. Results: A total of 24 PHP related to hepatitis C were included in the LEHC project. It was identified that Spain had fully implemented 14 of those policies to control hepatitis C. According to LEHC's model forecast, the WHO's Hepatitis C elimination goal on reducing the number of patients living with Hepatitis C to 10% can be achieved in Spain by 2026 if current policies are maintained. The model estimates that the total population in Spain, by 2026, is expected to comprise 26,367 individuals living with hepatitis C. Moreover, if the 24 PHP considered for this study are fully implemented in Spain, the elimination goal may be achieved in 2024, with 29,615 individuals living with hepatitis C by that year. Conclusion: The findings corroborate the view that Spain has set great efforts in directing PHP toward Hepatitis C Virus (HCV) elimination by 2030. However, there is still room for improvement, namely in further implementing 10 of the 24 PHP considered for the LEHC project. By maintaining the 14 PHP in force, the LEHC model estimates the HCV elimination in the country by 2026, and by 2024 if further measures are employed to control the disease.