Browsing by Issue Date, starting with "2017-10"
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- Should I stay or should I go?: a managerial toolbox for the 21st century SMEsPublication . Roxo, Mafalda; Silva, Susana C.The rise of new technologies reshaped the way firms face new challenges. Consequently, companies in small open economies, namely SMEs, are more susceptible to environmental changes, therefore they must develop new ways to adapt to the continuous transformations that characterize the business environment. This way, expanding to other geographies is the optimal solution to the generation of new business and adaptation of the existing ones. When internationalizing, firms face the decision of how to enter new markets, and sometimes managers lack the acknowledgment of which advantages and drawbacks are at stake. Consequently, this paper aims to present a systematized toolbox that will guide decision-makers, when developing their internationalization strategies.
- Service encounters, experiences and the customer journey: defining the field and a call to expand our lensPublication . Voorhees, Clay M.; Fombelle, Paul W.; Gregoire, Yany; Bone, Sterling; Gustafsson, Anders; Sousa, Rui; Walkowiak, TravisService researchers have emphasized the importance of studying the service experience, which encompasses multiple service encounters. Although the reflection on a series of service encounters has increased, the scope of research in this space remains narrow. Service research has traditionally concentrated on understanding, measuring and optimizing the core service delivery. While this focused lens has generated extraordinary knowledge and moved service research and practice forward, it has also resulted in a narrowly focused research field. The authors present a framework to guide comprehensive service experience research. Broadly, they define (1) pre-core service encounter, (2) core service encounter, and (3) post-core service encounter as distinct periods within a service experience. Further, they review the literature and put forward important research questions to be addressed within and across these periods. Finally, they argue that researchers need to consider simultaneously all periods of the service experience to make valuable contributions to the literature.
- Assessment of foodborne pathogens in fresh berriesPublication . Oliveira, Márcia; Brandão, Teresa R. S.; Hogg, M. Conceição; Pintado, Manuela; Teixeira, Paula
- Existência e transcendência. Para uma leitura do carisma da unidade em Chiara LubichPublication . Gonçalves, Joaquim Cerqueira
- A utopia da unidade e uma nova interpretação através da fraternidade universal na vida, no pensamento e no carisma de Chiara Lubich: implicações filosóficas, teológicas e científicasPublication . Marques, Silvestre Ourives; Vistas, Pedro; Panão, Miguel Oliveira
- Evangelizar as redes, em redePublication . Figueiredo Rodrigues, L. M.O grande incremento na utilização de recursos tecnológicos, a que vimos a assistir, são melhor compreendidos quando contextualizados com as mudanças profundas que se observam a partir da última década do século passado. E estas são-no no âmbito da economia, da cultura, da comunicação e respetivas tecnologias, das políticas e das relações interpessoais, dando origem àquilo que Manuel Castells denomina «sociedade em rede».
- Justiça intergeracional: entre a política e o direito constitucionalPublication . Silva, Jorge Pereira da
- Da ética radical de CristoPublication . Vistas, Pedro
- Epidemiology of periodontal disease among the elderlyPublication . Veiga, Nélio; Monteiro, Carla; Couto, Catarina; Silva, Diogo; Clemente, Luís; Costa, Rita; Sousa, Manuel de; Marques, Tiago; Silva, Susana; Pereira, CarlosThe present study aims to reflect on the oral health status of the elderly, addressing periodontal disease, as well as the importance of oral health, general health and quality of life. The methodology adopted consisted of a bibliographic research of scientific articles indexed in PUBMED® and Google Scholar® with the following combined keywords: “Periodontal Disease”, “Gerodontology”, “Oral Health”, “Elderly” and “Epidemiology”, either in Portuguese or in English. The exclusion criteria for the selection of the scientific articles used consisted in limiting the research to the Portuguese and English languages, limiting the publication date to the last 10 years, and only scientific articles referring to the epidemiology of periodontal disease among the elderly. Therefore, from a total of 33 scientific articles, only 17 scientific articles were selected for the present research. The most recent studies do show that periodontal disease is clearly a public health issue, increasing among all ages. However, this oral pathology should be carefully analyzed among the elderly considering the higher risk of association with the development of other systemic diseases and also the physiological, mental and social changes that characterize this specific age group.
- Tell me who, and I’ll tell you how fair: a model of agent bias in justice reasoningPublication . Cojuharenco, Irina; Marques, Tatiana; Patient, DavidA salient and underresearched aspect of un/fair treatment in organizations can be the source of justice, in terms of a specific justice agent. We propose a model of agent bias to describe how and when characteristics of the agent enacting justice are important to justice reasoning. The agent bias is defined as the effect on overall event justice perceptions of specific agent characteristics, over and above the effect via distributive, procedural, and interactional justice. For justice recipients to focus on agent characteristics rather than on the event being evaluated in terms of fairness is an unexplored bias in justice judgments. Agent warmth, competence, and past justice track record (entity justice) are identified as agent characteristics that influence justice judgments. Agent characteristics can influence overall event justice perceptions positively or negatively, depending on the ambiguity in terms of justice of the event and on its expectedness from a particular justice agent. Finally, we propose that agent bias is stronger when justice recipients use intuitive versus analytic information processing of event information. Our model of agent bias has important theoretical implications for theories of organizational justice and for other literatures, as well as important practical implications for organizations and managers.