Percorrer por autor "von Rhade, Franziska Elisabeth Sophie"
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- Leadership in crisis : challenges and opportunities of a fintech companyPublication . von Rhade, Franziska Elisabeth Sophie; Reis, Ricardo FerreiraThe Covid19 crisis has intensified the VUCA conditions in the business world which presented leaders with new challenges and opportunities. Consequently, this thesis explores these challenges and opportunities in an industrial research and investigates the role and significance of dynamic capabilities in crisis. The thesis examines a fintech company to assess its leadership performance during Covid19. These findings are intended to facilitate learning and reflection processes, enabling better crisis management in the future. To ensure coherence in methodology, this thesis applies a secondary data analysis examining relevant literature related to leadership and management in crisis. During the pandemic, five critical areas emerged as particularly important for leadership: effective communication, building a strong team, emotional intelligence and empathy, sound decisionmaking, and trust. These areas are being applied in a concept of an iterative evaluation and reflection –called dynamic capabilities. Furthermore, primary data was collected through twelve semistructured interviews with executives of the fintech company which were evaluated using the thematic analysis approach. The investigated company confirmed the areas which have been identified in the literature as critical in times of crisis. However, it showed that a clear topdown approach and concept was not provided for attacking the newly arisen challenges and for benefitting of the emerged opportunities. The evaluation of the fintech company suggests that, despite this lack of a common concept, the organisation succeeded in coping with the challenges posed by Covid 19. The company demonstrated strong dynamic capabilities at the team and individual levels.