Browsing by Author "Silva, Nuno Maria Cruz Martins Pires da"
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- The development of a performance measurement model for CMVMPublication . Silva, Nuno Maria Cruz Martins Pires da; Lino, Rute Sofia Barbosa XavierOrganizational performance is nowadays considered as a critical subject for the researchers that profoundly explore the management world. Several studies suggest that align entities’ strategic objectives with specific measures, targets and initiatives can be crucial to institutions’ success. Even more, considering that the current business market conditions force organizations to become maximum efficient in order to survive and prevail. Therefore, a performance measurement model seems as a major strategic asset to every organization that is seeking for success. Hence, the problematic consists in finding the best way to construct the ideal system. There are several well-recognized management models in the literature, however probably none is prepared to completely reach what an entity needs without a proper personalized adaptation. This thesis describes a consulting project with CMVM, the Portuguese financial authority, that consisted in the development of a performance measurement model. Being not a conventional profit maker company, CMVM presented stimulating challenges throughout this work, that hopefully resulted in an even more interesting document for the ones concerned with performance measurement. This paper reflects the development of a personalized to CMVM model, adapted from the Balanced Scorecard, created by Robert Kaplan and David Norton. Based on Leadership and Constancy of Purpose, it is divided in three perspectives, Customer, Internal Processes and Communication and respective indicators defined to be the measure for CMVM performance.