Percorrer por autor "Monteiro, Liliana Filipa Duarte"
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- The impact of corporate social responsibility on employee-related outcomes : Group Finance Services case studyPublication . Monteiro, Liliana Filipa Duarte; Mendonça, Bianca Soraya Soares Vilhena deGroup Finance Services was created in 2016 in Lisbon. It is a European Finance Operations Centre of Group Finance of BNP Paribas, composed by activities transferred from Brussels and Paris. It is a new department within a historical Group, in a different country and where most of its employees are new in the Group. Moreover, it is the ambition of GFS to develop itself as a competence centre for finance and attract more activities to Lisbon. In this context, the need to assess whether the policies of social responsibility are positively perceived by the employees of GFS is crucial. Thus, the study was based on data collected with the management and employees of GFS. The purpose of this thesis, is to investigate the impact of corporate social responsibility practices of GFS – measured by one dimension of external social responsibility and eight dimensions of internal social responsibility: employment stability; skills and career development; workplace diversity and equality of opportunities; work-life balance; working environment; tangible employee involvement; empowerment; and fairness of treatment – on job satisfaction and turnover intentions, mediated by affective commitment. The results showed that all dimension of social responsibility, except external social responsibility, tangible employee involvement and employment stability, are significantly and positively related to affective commitment. Additionally, it was demonstrated that all dimensions affecting significantly affective commitment, have a significant positive impact on job satisfaction and significant negative impact on turnover intentions, mediated by affective commitment (a significant mediator between these variables).