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- Empirical analysis of user innovations in the healthcare industryPublication . Gerlach, Lilly-Sophie Erzsebet; Oliveira, Pedro Manuel Sousa MendesInnovating in the healthcare industry is difficult since it is regulated by public reforms but at the same time occupied with private players. Thus, the private players, influenced by regula-tions, mostly focus on economically viable markets leaving underserved markets aside. This results into a discrepancy between being profitable and being socially responsible towards every single patient. Out of their needs, to identify a suitable treatment or product for their disease, some patients start to innovate, and thus develop solutions themselves. This can be observed by the steady increase of user innovations on the open innovation platform called Patient Innovation. To identify the reasoning behind creating a solution themselves, 727 solu-tions from a Patient Innovation have been analysed. The results suggest that patients are moti-vated to create innovations for various reasons, one being the lack of treatments in under-served markets. Further, benefits for established companies were recognized, one fact being that user innovators have a different kind of knowledge than healthcare company employees.