Browsing by Author "Barreiras, Maria de Mello Vieira"
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- Impact of Covid-19 on process and structure organization, new ways of work, and sustainable measures adopted : the case of SiemensPublication . Barreiras, Maria de Mello Vieira; Reis, Ricardo César Ribeiro Ventura FerreiraThis dissertation is a case study of Siemens S.A.'s Global Business Services business in Portugal. The case seeks to answer the question, "How did the Covid-19 pandemic affect Siemens S.A., specifically the GBS department, in terms of organizational processes and sustainable measures adopted?". Five interviews were conducted at various levels of the hierarchy to answer this question, analyzing two distinct temporal moments: the beginning of the pandemic (March 2020) and the return to normalcy (mid-2022). This study's pedagogical structure aims to provide a detailed understanding of how the company reorganized during the two chronological moments of the crisis. However, since the study is based on a real-life example, it is an illustrative case and is not intended to put the reader in a dilemma. The result made us conclude that the company was structurally and operationally prepared to face the crisis. Being a technological organization made confronting this unknown reality much easier because it provided all employees with the necessary tools to avoid customer service interruptions. However, it was also clear that how the organization communicated its strategy regarding the hybrid model to be used impacted team management. As a result, a new theme emerged in the debate, generating noise and discord and requiring managers to manage their teams operationally and emotionally.