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Designing AI-enabled career coaching tools for women: an expert interview study
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Resumo(s)
AI-enabled coaching is increasingly used in career development, yet limited attention has been paid to how such tools should be designed for women, particularly in male-dominated contexts. This study examines which AI-enabled career coaching use cases experts consider appropriate and what design and governance conditions should guide their responsible development. Sixteen multidisciplinary experts across career development, coaching, organisational development, women’s health, AI coaching, AI ethics, and DEI participated in semi-structured interviews. Data were analysed using reflexive thematic analysis. Five themes were identified: integrated expert lenses; the biopsychosocial context of women’s careers; AI intervention mechanics; the human–AI coaching relationship; and governance and agency risks. Experts supported AI use conditionally, primarily for bounded functions such as structured reflection, scoped psychoeducation, and behavioural support. They cautioned against reproducing androcentric assumptions, individualising structural barriers, and substituting for human empathy, contextual judgement, or professional accountability. The study proposes an agency-centred framework specifying requirements for conceptual alignment, ecosystem attunement, intervention design, and governance. These findings suggest that AI-enabled career coaching is most credible as a constrained, developmental support tool. Future research should examine these use cases with women end-users across career stages and contexts.
Descrição
Palavras-chave
AI coaching Career development Women’s careers
Contexto Educativo
Citação
Editora
Preprints.org