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Advisor(s)
Abstract(s)
Kaplan e Norton (Kaplan & Norton, 2008) conceberam o modelo Execution Premium como uma abordagem que integra diversas ferramentas estratégicas e operacionais, garantindo o alinhamento entre a estratégia e as operações dentro das organizações, simultaneamente facilitando a execução estratégica e o planeamento, culminando na excelência operacional ao longo de um processo de seis etapas. O presente trabalho, teve como objetivo descrever as ferramentas de controlo de gestão utilizadas pela Transportes Matos & Filhos, S.A, e proceder a sugestão de implementação de um modelo Execution Premium, tendo em consideração as características da empresa. Para responder à questão de investigação foi adotado o método estudo de caso, concebido com recurso a entrevistas informais, a documentos internos e informação pública. Com a análise efetuada foi possível perceber que não existe uma estratégia formal implementada na empresa. No entanto, já estão em vigor várias ferramentas de controlo de gestão que permitem orientar os comportamentos dos colaboradores. Neste contexto, através da sugestão implementação de um Execution Premium, acreditamos ser possível formalizar um sistema que integre todas as ferramentas estratégicas e operacionais, bem como garantir o alinhamento dos colaboradores da Transportes Matos & Filhos, S.A.
Kaplan and Norton (Kaplan & Norton, 2008) conceived the Execution Premium model as an approach that integrates various strategic and operational tools, ensuring alignment between strategy and operations within organizations, while simultaneously facilitating strategic execution and planning, culminating in operational excellence over a six-step process. The present study aimed to describe the management control tools used by Transportes Matos & Filhos, S.A., and to suggest the implementation of an Execution Premium model, considering the characteristics of the company. To address the research question, a case study method was adopted, utilizing informal interviews, internal documents, and public information. Through the analysis conducted, it was possible to perceive that there is no formal strategy implemented in the company. However, several management control tools are already in place, allowing for the guidance of employee behaviors. In this context, through the suggested implementation of an Execution Premium, we believe it is possible to formalize a system that integrates all strategic and operational tools, as well as ensuring alignment of Transportes Matos & Filhos, S.A. employees.
Kaplan and Norton (Kaplan & Norton, 2008) conceived the Execution Premium model as an approach that integrates various strategic and operational tools, ensuring alignment between strategy and operations within organizations, while simultaneously facilitating strategic execution and planning, culminating in operational excellence over a six-step process. The present study aimed to describe the management control tools used by Transportes Matos & Filhos, S.A., and to suggest the implementation of an Execution Premium model, considering the characteristics of the company. To address the research question, a case study method was adopted, utilizing informal interviews, internal documents, and public information. Through the analysis conducted, it was possible to perceive that there is no formal strategy implemented in the company. However, several management control tools are already in place, allowing for the guidance of employee behaviors. In this context, through the suggested implementation of an Execution Premium, we believe it is possible to formalize a system that integrates all strategic and operational tools, as well as ensuring alignment of Transportes Matos & Filhos, S.A. employees.
Description
Keywords
Pequenas e médias empresas Controlo de gestão Transportes rodoviários de mercadorias Small and medium-sized enterprises Management control Road to freight transportation