1. Veritati - Repositório Institucional da Universidade Católica Portuguesa

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Results 1-10 of 52 (Search time: 0.108 seconds).
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Issue DateTitleAuthor(s)TypeAccess Type
2015Compras online: clique para devolverSousa, Rui SoucasauxcontributionToPeriodicalopenAccess
2015Customer use of virtual channels in multichannel services: does type of activity matter?Sousa, Rui; Amorim, Marlene; Rabinovich, Elliot; Sodero, Anníbal C.articlerestrictedAccess
2017Capability antecedents and performance outcomes of servitizationSousa, Rui; Silveira, Giovani J. C. daarticlerestrictedAccess
2018Testing the theory of performance frontiers in the era of Industry 4.0Sousa, Rui; Arabi, Behrouz; Camanho, Ana; Silva, Conceição; Silveira, Giovani daconferenceObjectopenAccess
2015“Futurizing” smart service: implications for service researchers and managersWunderlich, Nancy V.; Heinonen, Kristina; Ostrom, Amy L.; Patricio, Lia; Sousa, Rui; Voss, Chris; Lemmink, Jos G.A.M.articlerestrictedAccess
2006Service quality in multichannel services employing virtual channelsSousa, Rui; Voss, Christopher A.articlerestrictedAccess
2009Barriers to internal benchmarking initiatives: an empirical investigationAmaral, Paulo; Sousa, RuiarticlerestrictedAccess
2001Quality management: Universal or context-dependent?Sousa, Rui; Voss, Christopher A.articlerestrictedAccess
2012O Método do Estudo de Caso na Engenharia de ProduçãoMiguel, Paulo A. Cauchick; Sousa, RuibookPartrestrictedAccess
2007The Effects of Service Failure and Service Recovery on Customer Loyalty in E-Services: An Empirical InvestigationSousa, Rui; Voss, Christopher A.articleopenAccess

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