How do external and internal factors promote or hinder servitization over time? An in-depth case-study in the elevator industry

Franco, Miguel LeichsenringAlmada-Lobo, BernardoSousa, Rui Soucasaux2019-02-012019-02-012019Franco, M.L.; Almada-Lobo, B.; Sousa, R.S. (2019) How do external and internal factors promote or hinder servitization over time? An in-depth case-study in the elevator industry. In Abstracts Booklet of IEMS'19: 10th Industrial Engineering and Management Symposium: The Impact of DEGI Research on Society. Maia, Tecmaia. ISBN 978-972-752-242-29789727522422http://hdl.handle.net/10400.14/26792engHow do external and internal factors promote or hinder servitization over time? An in-depth case-study in the elevator industryconference object