Utilize este identificador para referenciar este registo: http://hdl.handle.net/10400.14/5312
Título: Quality management: Universal or context-dependent?
Autor: Sousa, Rui
Voss, Christopher A.
Palavras-chave: Quality management
Manufacturing strategy
Contingency research
Empirical research
Data: 2001
Editora: Production and Operations Management Society
Citação: SOUSA, Rui ; VOSS, Christopher A. - Quality management: Universal or context-dependent?. Production and Operations Management. ISSN: 1059-1478. Vol. 10, n.º 4 (2001), p. 383-404
Resumo: Quality management has often been advocated as being universally applicable to organizations. This is in contrast with the manufacturing strategy contingency approach of Operations Management that advocates internal and external consistency between manufacturing strategy choices. This article empirically investigates whether quality management practices are contingent on a plant’s manufacturing strategy context, by examining the use of process quality management practices—a critical and distinctive subset of the whole set of quality management practices—across plants representative of different manufacturing strategy contexts. The study strongly suggests that process quality management practices are contingent on a plant’s manufacturing strategy, and identifies mechanisms by which this takes place.
Peer review: yes
URI: http://hdl.handle.net/10400.14/5312
Aparece nas colecções:FEG - Artigos em revistas internacionais com Arbitragem / Papers in international journals with Peer-review

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