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Abstract(s)
O pensamento lean surgiu no setor industrial e alcançou uma enorme notoriedade mundial, sendo aplicado em todas as áreas de economia, desde organizações privadas ao setor público.
A nível mundial foram realizados estudos em diversas organizações do setor público, administração central e autarquias (Estado do Iowa, Governo do Reino Unido, câmaras municipais da Escócia, Espanha, Dinamarca, Austrália, Brasil) que já implementaram esta filosofia de gestão de forma parcial ou integral.
Em Portugal, não existem estudos de qualquer tentativa de implementação do pensamento lean seja numa câmara municipal ou administração central, exceto um estudo pioneiro realizado sobre a aplicação do pensamento lean no Sistema Judicial Português.
Este estudo tem como principal objetivo, identificar como o pensamento lean pode ser aplicado na administração pública local, quais os benefícios e obstáculos.
Para a concretização deste estudo, realizou-se uma pesquisa de revisão de literatura sobre o pensamento lean nos serviços e procedeu-se à análise documental da estrutura e regulamento dos serviços, das matrizes dos processos certificados com a norma ISO 9001:2008 por forma a entender o funcionamento atual da câmara municipal. Realizaram-se entrevistas e reuniões chave com o Sr. Presidente e decidiu-se o objeto de estudo. Realizou-se o diagnóstico e criou-se o mapa do estado atual dos processos de pedido de férias e de justificação de faltas.
As conclusões obtidas evidenciaram que são diversos os fatores que influenciam a duração e o desperdício nos processos de pedido de férias e de justificação de faltas na Câmara Municipal de Seia, pelo que se sugeriu uma proposta de melhoria dos processos de pedido de férias e de justificação de faltas de acordo com a metodologia lean, e identificam-se possíveis oportunidades de investigação futura.
The lean thinking emerged in the industrial sector and has achieved enormous worldwide reputation, being applied in all areas of economy, ranging from private to the public sector organizations. At the Worldwide level, studies have been conducted in various public sector organizations, government and municipal councils (State of Iowa, United Kingdom, town councils in Scotland, Spain, Denmark, Australia, Brazil) that have already implemented partial or full the lean thinking. In Portugal, don’t exist studies of any attempt to implement Lean thinking on the government or municipal council except a pioneering study on the application of lean thinking in the Portuguese Court System. This study aims to identify how lean thinking can be applied in local government, what benefits and obstacles. To achievement this study, held a research of the literature review on lean thinking in services and proceeded to the documentary analysis of the structure and regulation of services, the matrices of the processes certified to ISO 9001: 2008 in order to understand the current operation of the municipal council. Interviews were conducted and key meetings with the President and was decided the object study. We carried out the diagnosis and created the map of the current state of the processes holiday request and justification of faults. The conclusions obtained evidenced that there are several factors that influence the duration and waste in processes holiday request and justification of faults in the Municipal Council of Seia, by the suggested a proposal for improvement of processes according to the lean methodology, and identifies potential opportunities for future research.
The lean thinking emerged in the industrial sector and has achieved enormous worldwide reputation, being applied in all areas of economy, ranging from private to the public sector organizations. At the Worldwide level, studies have been conducted in various public sector organizations, government and municipal councils (State of Iowa, United Kingdom, town councils in Scotland, Spain, Denmark, Australia, Brazil) that have already implemented partial or full the lean thinking. In Portugal, don’t exist studies of any attempt to implement Lean thinking on the government or municipal council except a pioneering study on the application of lean thinking in the Portuguese Court System. This study aims to identify how lean thinking can be applied in local government, what benefits and obstacles. To achievement this study, held a research of the literature review on lean thinking in services and proceeded to the documentary analysis of the structure and regulation of services, the matrices of the processes certified to ISO 9001: 2008 in order to understand the current operation of the municipal council. Interviews were conducted and key meetings with the President and was decided the object study. We carried out the diagnosis and created the map of the current state of the processes holiday request and justification of faults. The conclusions obtained evidenced that there are several factors that influence the duration and waste in processes holiday request and justification of faults in the Municipal Council of Seia, by the suggested a proposal for improvement of processes according to the lean methodology, and identifies potential opportunities for future research.