Utilize este identificador para referenciar este registo: http://hdl.handle.net/10400.14/18362
Título: The study of two organizational efficiency banking models : corporate banking front offices with and without middle offices
Autor: Lopes, Raquel de Saldanha Matos
Orientador: Xavier, Rute
Data de Defesa: 14-Jul-2015
Resumo: Nowadays, there is an increasing interest for performance measurement, in both the academic literature and by practitioners. Most organizations measure performance relying on financial/nonfinancial measures such as Human resources management, products/services quality and customer satisfaction, to evaluate their success and growth. The purpose of this dissertation focuses on studying the performance and efficiency of the operational division of an international bank. More precisely, measuring and comparing the performance of two different organizational banking models currently adopted by corporate banking front offices (CBFs) which work exclusively with enterprises1. It will successfully be done by adopting a particular methodology (Diagnosis Model) based on performance indicators (PIs) and key performance indicators (KPIs). Overall, the study highlights on the performance assessment of seven CBFs of the bank from different perspectives (ex. Employees’ profile, number of operations and reworks) from data of 2011 and 2014. At the end, it was found that CBFs without Middle Offices perform differently than CBFs with Middle Offices. Certainly, by employing a structured and particular methodology developed by myself, my project team and the client project team, and taking the opportunity to regularly contact the bank directors and employees, this thesis has enhanced my development as an academic and will positively improve my ability in future professional settings. Also, due to the conclusions taken from this thesis it may be a valuable tool to what concerns key strategic decisions concerning CBFs, in the short and long term.
URI: http://hdl.handle.net/10400.14/18362
Aparece nas colecções:FCEE - Dissertações de Mestrado / Master Dissertations
R - Dissertações de Mestrado / Master Dissertations

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