Utilize este identificador para referenciar este registo: http://hdl.handle.net/10400.14/14615
Título: Business Processes: Four Perspectives
Autor: Melão, Nuno Filipe Rosa
Pidd, Michael
Palavras-chave: Business Processes
Business Process Transformation
Business Process Reengineering
Business Process Management
Business Process Modeling
Conceptual Framework
Data: 2008
Citação: MELÃO, Nuno Filipe Rosa ; PIDD, Michael - Business Processes: Four Perspectives. In GROVER, Varun ; MARKUS, M. Lynne (eds.) - Business Process Transformation. New York: M.E. Sharpe, 2008. (Advances in Management Information Systems ; Vol.9). ISBN 978-0-7656-1191-8. p. 41-66
Resumo: As organizations strive to do things faster, cheaper, and better, it is increasingly important to redesign and improve business processes so as to meet customer needs efficiently and effectively. Although there is widespread literature on business process transformation, there is little discussion of the nature of business processes. This is surely important if transformation is to be successful. This chapter provides a conceptual framework to support a thorough exploration of the nature of business processes. The framework uses four viewpoints to group different notions of business processes, each highlighting certain aspects while placing less emphasis on others. The viewpoints provide the basis for a discussion of the strengths and limitations of different modeling approaches used in the transformation of business processes. We conclude that business processes are multifaceted, and, therefore, successful transformation may require the combination of both soft and hard modeling approaches.
URI: http://hdl.handle.net/10400.14/14615
Aparece nas colecções:FEG - Livros e partes de livros / Books and chapters

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