Utilize este identificador para referenciar este registo: http://hdl.handle.net/10400.14/14586
Título: Portais de bibliotecas: sistemas de avaliação de qualidade dos serviços
Outros títulos: Library portals: The evaluation systems of the quality of services
Autor: Santos, Alexandra
Andrade, António
Palavras-chave: Digital Libraries
Websites
Online Services
Quality Evaluation
Users Satisfaction
Data: 2010
Citação: SANTOS, Alexandra ; ANDRADE, António - Portais de bibliotecas: sistemas de avaliação de qualidade dos serviços. Información, Cultura y Sociedad. ISSN 1851-1740. N.º 22 (2010), p. 99-118
Resumo: In a world where the Information Technologies perform an important role in the dematerialization of elements and relations, the libraries must adapt themselves to the new reality and must have their services and products in the web. Thus, the evaluation of the quality of services undertakes a vital role in the competitiveness of the organization. One of the main instruments of the new services is the website for which there are generic or specific evaluation methods directed to different public with or without the application of the technology. Therefore, the models of quality evaluation that allow to evaluate websites during the creation, development and maintenance processes are describe. Those processes configure different dimensions and factors demostrating and identifying a prevalence for the use, context and interaction of the websites.
Peer review: yes
URI: http://hdl.handle.net/10400.14/14586
Aparece nas colecções:FEG - Artigos em revistas internacionais com Arbitragem / Papers in international journals with Peer-review



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